I ordered the trial program- which states that they will charge $2.97 to your card.
Two days later I see a pending charge for $149.95 on my account. The charge was still processing so I called the company to cancel the order. I DID NOT agree to pay $150 for the service.
First they told me they couldn't find my account in the system at all. I gave the last 4 digits of my card number, then the last 8 digits... still nothing. I asked how it was possible that they had none of my account information when I could clearly see on my bank statement that they had charged me $149.95.
I kept pushing and finally when I gave my full card number my account miraculously appeared.
I told them that I wished to cancel the service and be refunded the full amount charged to my card. I did not use the service whatsoever and simply wished to cancel.
The person I spoke to told me it was impossible, even though I caught it so quickly that the charges hadn't even posted to my account yet! The charge was still "processing".
I asked to speak to a supervisor and was told "he's not at his desk right now- but I'll give you his voicemail". I'm taking a wild guess and going to assume that the supervisor is never at his desk.
This is a scam and this company has stolen money from me. I am reporting them to the better business bureau as well.
5 Updates & Rebuttals
Katie
Kensington,Maryland,
USA
FUNDS RECEIVED
#6Author of original report
Thu, June 10, 2010
Thank you.
Katie
Kensington,Maryland,
USA
NOT REFUNDED
#6Author of original report
Thu, June 10, 2010
I have absolutely no reason to lie about this. If/when this company refunds my $150 I will post it here. Until then I will continue to go public about their flagrant lies and terrible business practices.
Director of Operations
Foothill Ranch,California,
United States of America
Customer was refunded as the attached pic will confirm
#6UPDATE Employee
Thu, June 10, 2010
Katie
Kensington,Maryland,
USA
HAVE NOT BEEN REFUNDED
#6Author of original report
Wed, June 09, 2010
I was told on June 3 that my credit card would be refunded and it was not. I have not received one dollar. This company has publicly and blatantly lied.
Director of Operations
Foothill Ranch,California,
United States of America
Customer was cancelled and refunded as of 6-3-10
#6UPDATE Employee
Thu, June 03, 2010
Thank you for your correspondence in connection with the above-referenced matter.
In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer has been provided a FULL refund for the purchase, in the amount of $149.95 to the card ending in #0270.
If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.
Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations. Please contact our office directly if we may be of any further assistance.
Respectfully yours,
Internet Cash Machine Staff