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ICM Websites - California Very misleading website, confusing. Cancelled out of the site and page, 30 days bank statement has $149.95 charge! Internet
I am individual that surfs the internet quite often. A article comes up while I am on a news page that looks very ligitimate, that this home based business has been very successful. Since it was on this news station page I trusted the article and looked at this business opportunity. The information was very confusing with each page more and more confusing. You were told that the kit was free to get started but you would need to give your ATM card information to set up the business. I now know that was a big mistake. Halfway through the process of the endless confusing page after page I decided to exit out and cancel everything. However, this company says that I agreed to pay $149.00 after a 3 day trial period. I did not agree to this. I never got an email confirming I had made a purchase or agreed to anything as I did not. Then tonight about a month later I get a strange phone call from someone asking why I had not used the service or set up my credit card account with them. Probably wants to rip off more money. After the call I went to my bank online account and I find out on my bank statement had charged $2.97 and then $149.95 for something I did not agree to buy and have never used. I don't even know exactly what is is they are selling. So I called the number 800-432-1000 that was given to me tonight and spoke with a "Sam". He kept saying that I had agreed to pay $149.95 after a 3 day trial which isn't correct. He refused to refund my money. What business does not even confirm the purchase by email notification, mail, phone or anything. Because they want to rip you off that is why. What ligitimate business makes everything so confusing that there are hundreds of complaints just like mine where information given was misused and unauthorized monies charged to their ATM cards! The company representative refused to refund my money, so I have called my bank to dispute the charges also will send in a complaint to other consumer agencies unless they agree to be a decent and honest company and give me a refund for services that were never authorized and never used!
6 Updates & Rebuttals
Wolfie76
Columbus,Ohio,
United States of America
Questionable Company response
#7Consumer Comment
Wed, June 16, 2010
I read through this and decided to try an call the number provided in the post telling the person who posted to contact "Jennifer" at ext. 144. I did get an automated answer right away but there was no where to enter an extension number. So i hit 0 to go to the operator, which was not an operator, but a sales rep. When I asked for ext. 144 he had no idea what i was talkin about. I am not sure if these people thought that no one would try to call that number to see if it was legitimate.
I think that the company was again trying to scam hoping that people would read the post call the number and they could then sign them up. That is LOW!!
Anyway, just an opinion from a consumer that was recently screwed by one of these companies as well. Good Luck!
Director of Operations
Foothill Ranch,California,
United States of America
Customer is obviously confused on what they purchased
#7UPDATE Employee
Tue, June 15, 2010
I am sitting in the customer service department now, at the phone number provided. There people on calls now, if you are not able to contact our office by phone, you can use support@icmwebsites, or send us a letter.
Anonymous in Jax
Jacksonville,Florida,
United States of America
Continuing problems
#7Author of original report
Mon, June 14, 2010
I have called the number listed above during office hours (Pacific time) and there continues to be no way to contact this company at that number extension. The response typed above, I feel continues to be misleading. Most reputable companies, such as Amazon.com confirm any orders/purchases by sending a confirmation to your email address so that if a mistake was made you can correct it right away. Since most of the complaints including mine is unauthorized charges being made, this could be caught if they really wanted to. I think I have seen at one count at least 144 people complaining on this site alone of the same problem. How many more are out there that are not reported here. I have not had this problem with any reputable companies I have done business with. I You would think if this company was serious about taking care of these things they would correct their website and send out confirmation emails with an easy way to correct billing mistakes. It is sad thar our country has so many people without a concious, so ready to take advantage of people for their own gain. I hope this is not this company or their employees, but their actions leads you to believe they want to continue to do business in a misleading way.
Director of Operations
Foothill Ranch,California,
United States of America
Call during office hours
#7UPDATE Employee
Mon, June 14, 2010
Office hours are 7am - 7pm Monday thru Friday and 8 -4 pm on Saturday. All times are Pacific.
Anonymous in Jax
Jacksonville,Florida,
United States of America
Unable to reach anyone at 877-863-3088 x144
#7Author of original report
Fri, June 11, 2010
I have made multiple calls to the number 877-863-3088 x144. Continually busy. I have left messages but no response. Seems this is not valid information.
Director of Operations
Foothill Ranch,California,
United States of America
Please contact customer service 1-877-863-3088, ext 144 and ask for Jennifer for a refund.
#7UPDATE Employee
Fri, June 11, 2010
Jennifer for a refund.
Thank you for your correspondence in connection with the above-referenced matter.
We are unable to locate this account with the name provided in the complaint. We would simply ask this customer to contact our office at 1-877-863-3088, ext 144 and ask for Jennifer at extension 144. Jennifer has been directed to immediately address and resolve your concerns, provide you a refund, or cancel your account.
Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.
Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post product websites and mall webstores, as well as, launch products for auction on eBay.
In order to sign up for the Internet Cash Machine program, the customer MUST go thru the following steps.
1. Client reaches Internet Cash Machine offer site through different
internet advertisements.
2. Client is directed to a sales landing page to enter preliminary
information, in which there is a link at the bottom of the page to
the Terms and Conditions of the signing up for the program.
3. Then the customer must provide their credit card information on the
secured payment page and must agree to the terms and conditions, that are
conspicuously displayed no more than 80 pixels from the order submission button.??
Regardless, if this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office.
Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations. Please contact our office directly if we may be of any further assistance.
Respectfully yours,
Internet Cash Machine Staff
Please contact customer service 1-877-863-3088, ext 144 and ask for Jennifer for a refund.