ICM Websites Misleading on refund policy, Internet
ICM policy is misleading. I ordered information by mail which I never received. I did miss that I would be chared nearly $150.00 after they 3 day trial. I canceled after 7 days and received the email confirmation of the cancelation. I did believe I would get a full refund, but didn't. I called and they said my account was canceled but that did not entitle me to a refund. I said but you site did not say that the money was non refundable. They said they don't have to say that. So of course I'm not expecting to lose $150.00 AND NOT GET THE MATERIALS PROMISED BY MAIL. I think they expect people to miss this charge and therefore bait you with the promise of materials by mail that you are waiting for. In turn I missed the cancelation deadline. I just don't agree that my trial should start before I receive anything by mail. It is the primary thing I am agreeing to not the $149.99 charge. I was told that I will not receive a full refund which I do believe is a scam. I was called on the forth day after signing up by email to buy additional product for at least $1,000.
My point, it should be clearly stated that the $149.99 charge is NON REFUNDABLE after three days of signing up. Most people would probably not sign up if they knew this.
I should receive a full refund.
1 Updates & Rebuttals
Director of Operations
Foothill Ranch,California,
United States of America
Customer is past the standard cancellation period
#2UPDATE Employee
Wed, September 15, 2010
This customer signed up for the program on May 25, 2010. This customer did not contact our office in regards to canceling the account until 7-1-10.
Based on the fact that the account was not canceled until almost 2 months after the account was established, the is no valid cause to provide a refund. Part of the terms and conditions of the program was that a charge of $149.95 would be charged if the account was not canceled before the end of the 3rd business day after the account was established.