ICMwebsites innovativegateway.com Another customer subject of fraud, Internet
I saw an article on the MSNBC internet page so I thought it could be trusted. This was for website building at a low cost (under $5.00) for shipping a kit.
I signed up for a website building kit on 5/4/2010. This was to be "rushed" to me for a 3-day trial. It is now 5/12/10 and I have received nothing.
Further, there was a hidden fee of over $139 that was mentioned after I signed up, to be charged following the 3-day trial. It was charged on 5/10/2010 to my charge card without my consent or receipt of the "kit".
Finally, they suggested I sign up for a charge merchant account as "no one usually pays cash or a check for something purchased on the internet". This account was with innovativegateway.com and I believe they will be charging $29 per month for charge capability.
I want a refund from ICM Websites, cancellation of any account with them and with innovativegateway.com.
15 Updates & Rebuttals
Director of Operations
Foothill Ranch,California,
United States of America
That credit card number is this customers, and a refund was provided.
#16UPDATE Employee
Mon, June 21, 2010
If the credit card number, the last four digits, is correct for this customer, then a refund was processed.
Gale
Mount Airy,Maryland,
United States of America
IBM Websites - Bank disputes their claim of refund
#16Author of original report
Wed, June 16, 2010
IBM Websites has sent an attachment indicating a credit to me. However, that is not an official credit receipt, but only a typed statement in their own records. Attached is a message from my bank indicating NO CREDIT/REFUND of the $139.95 charge to my debit card. It has now been over a month since this unauthorized charge to my debit card was made.
Gale
Mount Airy,Maryland,
United States of America
ICM Websites - Still no refund/credit as alleged
#16Author of original report
Wed, June 09, 2010
I still await a credit to my check card as ICM Websites has repeatedly stated that they have refunded/credited. Although they may show their internal record of a refund, it has not been made/received. Their charge of $139.95 (unauthorized) was made on May 10, 2010...STILL WAITING....
Director of Operations
Foothill Ranch,California,
United States of America
Refund has been processed to the card used for the original transaction.
#16UPDATE Employee
Fri, May 28, 2010
Refunds were processed on 5-17-10 as the attached pictures confirms. If this customer is Avery from Mount Airy and her card ends in 8312, then she has been refunded.
Gale
Mount Airy,Maryland,
United States of America
ICM Websites - Still waiting for alleged refund
#16Author of original report
Thu, May 27, 2010
I continue to await a credit on my debit card for the charging of the unauthorized $139 (plus) fees. It is now May 27th. Update please.................................
Gale
Mount Airy,Maryland,
United States of America
ICM Websites-Refund-Still Waiting
#16Author of original report
Sat, May 22, 2010
The credit records indicated by ICM Websites are their bookkeeping records...I used a debit card for the transaction so this is a credit that I don't have to wait a month to see on a charge account statement. If truly refunded on 5/17/2010, it would not take this long to appear in my bank account.
????????
Gale
Mount Airy,Maryland,
United States of America
ICM Websites - No promised refund/cancellation yet
#16Author of original report
Thu, May 20, 2010
As of 5/20/10, no evidence of refund/cancellation when checking with my bank from ICM Websites (as they indicated).
Director of Operations
Foothill Ranch,California,
United States of America
Customer was cancelled and refunded as of 5-17-10
#16UPDATE Employee
Wed, May 19, 2010
Refund provided as the attached picture will confirm.
Gale
Mount Airy,Maryland,
United States of America
Still waiting for refund from ICM Websites
#16Author of original report
Wed, May 19, 2010
Thanks...but as of 5-19-10, no evidence of refund when checked with bank.
Director of Operations
Foothill Ranch,California,
United States of America
Thank you, Customer P.A. has been cancelled and refunded as of 5-17-10
#16UPDATE Employee
Mon, May 17, 2010
Thank you for your correspondence in connection with the above-referenced matter.
In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer will also be provided a refund for the purchase, in the amount of $142.92.
If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.
Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations. Please contact our office directly if we may be of any further assistance.
Respectfully yours,
Internet Cash Machine Staff
Gale
Mount Airy,Maryland,
United States of America
Info for ICM Websites
#16Author of original report
Sat, May 15, 2010
I e-mailed your customer service department with the info requested. My city is Mount Airy, Maryland...last 4 digits of phone no. - 3875
Director of Operations
Foothill Ranch,California,
United States of America
All that is needed is the actual city of residence and the last 4 digits of the credit card or phone number used
#16UPDATE Employee
Fri, May 14, 2010
We are unable to locate this account with the name or city provided in the complaint. If we could be provided with the customers actual name or the last 4 digits of the credit card used to signup for the program, we can locate the account and provide a refund.
Gale
Mount Airy,Maryland,
United States of America
Response from Complainant -ICM Websites
#16Author of original report
Fri, May 14, 2010
(((ROR REDACTED)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Gale
Mount Airy,Maryland,
United States of America
ICM Websites/Innovative Gateway - Customer reports internet fraud
#16Author of original report
Thu, May 13, 2010
The Rip-off Report suggests that real names not be used. I will e-mail you with my full name.
Your reply does not explain why the $139 charge was made before the kit was received and the "trial period" was over or why I never received the kit (as of this date).
Director of Operations
Foothill Ranch,California,
United States of America
We have 22 customers in the Mount Airy, MD area, but none that signed up with the name Gail
#16UPDATE Employee
Wed, May 12, 2010
We are unable to locate this account with the first name and last name initial provided in the complaint. If we could be provided with the phone number used, or email address used or the customer's city of residence, we can locate the account and provide a refund.