Complaint Review: Icon Health and Fitness

My husband and I ordered a part at the suggestion of the icon rep. It didnt work so we called in to let them know. After being on hold for 20 min the rep told us to just Toss the part and they would send out another because it was defective

This didnt seem right so I asked him again....throw it away? He said yes. So we received the second part and after that failed to help our treadmill we called again and another rep said for us to  send the part back and we'd get a refund.

Well its been a month and weve called twice and they kept telling us that it takes a while to process and we will see the money back in our acct. soon.

Well I just called again and now theyre telling us that in order to get a refund on the part we sent back we'll have to find the part that they told us to throw away and send that one back too!!!!!  I asked to speak with a manager but was informed the a form had to be filled out in order for me to speak with management and i wasnt allowed to do so at that time! This company is a total ripoff and i will neverrrrrr use them again.