Complaint Review: Icon Web Design

Icon Website Design
Aka: Icon Press


OWNER: JOE WHITEFALL
MY SALES REP:


Icon Website Design
4700 W Prospect Rd
Fort Lauderdale, FL 33309

We placed an order for an SEO packaged solution with Icon Website Design. It was a product that they told us was already developed, would need
to be slightly customized for us and that we will see a  mock-up of what we ordered by the weeks end. We paid them $12,000 for this
product. After a week, there was nothing.
They didn't have anything to show us and made up an excuse about needing further clarification on something. We brushed it off and belived them until the next week.  When again, there was nothing to show us.
This went on for almost 4 weeks before we decided to dispute the charges billed to the company credit card.  Nothing was provided, not
even a mock-up, when we called our calls were always pushed off and when we did talk to someone, it was excuse after excuse.


After we filed a credit card dispute, Icon told us they would have something finished by the weeks end again.  They wanted us to sign a
form of some sort regarding the charge card, but knowing how they operate and still not having a finished product that I ordered weeks
ago, we didn't sign it.

It was clear they did not have the product they were pushing to sell. They took our money and then started development.  They continuously
took away from our in-house IT resources to help them try to complete what they told us was already complete.
We provided everything they asked for and more.  The fact that they were continuously trying to utilize our company staff should have been
a negative sign in itself.

I can go on and on about the wrong doings and poor business practice by which Icon is running.
I have emails and documentation to prove all I say.  I want the local Broward / Dade County community to be aware of what they may
potentially have to deal with if they purchase an SEO solution or similar from Icon. $12,000 is not pocket change by any means.

This is just a warning to all, "ask to see the actual fully functional, working product FIRST", should you decide to use Icon for their services or software.

I do not condone, practice, recommend or otherwise promote business like this.  This is my personal experiences and dealings shared by me
to you regarding Icon Website Design.