âPlease note it takes 12 to 20 minutes wait before you can talk to a live sales person when you call.â
Then I called back âfor the third time on âon February 12th and reached a sales person ânames Mark,â
who said they were going to check and put me on hold for 20 minutes without returning. I hung up
and called back â a fourthâ and talked to a gentleman named Scott who said that the model I ordered
is back ordered and having issues so he would send me another elliptical that was a little bit better for
the same price I originally paid. Well I got a notification the next day Feb 13th that my order had shipped.
I though well finally but after a few weeks I checked the tracking number which indicated that the order
was in my local area with some info so I contacted a person named Jake on the Chat link from Nordictrack.
Jake said they would call me Monday of this week to schedule the delivery. Last night (now Thursday)
I had not heard from the delivery company and called again â for the fifth timeâ and was talking to a woman
who said she was going to talk to shâiâping and billing to find out what was going on and said she would
put me on hold. She did not put me on hold ....she disconnected our call. I tried calling back three times
last night only to hear that scratching music recording from 12 to 18 minutes each time and then a recording
that said "wait while I transfer your call" repeated â over and overâ for about 2 minutes before the call was disconnected.
This brings me to âFriday of that weekâ . I called back ânow the ninth time âand was talking to Brad who said
my machine was in the area and I should contact them as well and he would send me their number.
Brad sent me a number but was to another Nordictrackâ/ iconfitness line.
âI called Ifitness , now a tenth time, âthe gentleman there said the order was in âmy areaâ
and the shipping company should of contacted me by now. He conceded me straight to the shipping
company and I talked to a woman who hardly knew English and she said they did not receive the
order yet and to contact the seller?
So I called back again â, now the eleventh time,â and talked to a gentleman who said the traâcâking information
was updated and notes said something like "Partial order received and then something about the they then
could not find the shipment" the gentleman helping me said I could opt for reshipment.
Reshipment I have waited 11 weeks now to hear I could get a reshipped and wait another 11 weeks.
I do not wish to wait any longer to start my exercise program so I canceled my order since it was obvious
Nordictrack âand icon fitness âwâereâ never going to send me my elliptical.
â
I sent a letter to the offic eof the President for Icontfitness and their reply was and I quote
I'm sorry for your negative experiences. This is the tracking information that I pulled up.
It looks like it shipped and you can see the details with this link.
ââ
navisphere.chrobinson.com/ExternalTracking/ExternalShipmentList.aspx
â
Now if you follow the link it takes you to the home page of the shipping company but no information on my order.
Now this is the same shipping company that told me the day before they have not received my order.
So I have one sales rep from Iconfitness and the shipping company telling me that the order was not
shipped or received yet the Office of the Prsident sends me a link to the shipping company that does not have my order.
I do not know how to begin to describe this experience âwith Iconfitness âother than a complete nightmare. At no point did
NordicTrack, ProForm, Weider,
Gold's Gym and FreeMotion Fitness âor Iconfitness Office of the President â
have any idea of what was happening with my order and in fact do not know where my order is currently.
I âfeel obligated to share my story about this company in hopes it will save others from the frustration of dealing with