Icy Hot Heating and Air Conditioning This person "Frankie" attempted to force me into an appointment which I could not make due to work schedule to fix my A/C. I tried to get someone there but couldn't, so I rescheduled for the following 2 days. Raleigh North Carolina
He charged me with a trip charge me for a missed appointment even though I rescheduled and never showed up. There was no door tag proving that he was there nor anyone else. He couldn't describe my entrance or anything else. These are unfair and deceptive practices and the consumer shouldn't have to pay $75 to reschedule an appointment. Called to resolve the matter and he stated he didn't care whether I cancelled or not I basically got paid from the management company GOLDEN REALTY whether you have me come or not.
This person "Frankie" attempted to force me into an appointment which I could not make due to work schedule to fix my A/C. I tried to get someone there but couldn't, so I rescheduled for the following 2 days. He charged me with a trip charge me for a missed appointment even though I rescheduled and never showed up. There was no door tag proving that he was there nor anyone else. He couldn't describe my entrance or anything else. These are unfair and deceptive practices and the consumer shouldn't have to pay $75 to reschedule an appointment. Called to resolve the matter and he stated he didn't care whether I cancelled or not I basically got paid from the management company GOLDEN REALTY whether you have me come or not.
1 Updates & Rebuttals
Icy Hot Heating and Air Conditioning, Inc.
Raleigh,North Carolina,
USA
Icy Hot Heating and Air Conditioning, Inc. AC Repair Customer Response
#2REBUTTAL Owner of company
Sat, March 19, 2016
The "trip charges" in which the customer is referring to are put in place to cover the travel expenses and time that our company spends to make the scheduled appointment of August 18th at 3:00pm. Due to the fact that the customer did not call to reschedule the said appointment until our technician had already arrived, it was necessary for us to charge our $75 service charge. In the event that the customer had called prior to our technician arriving at the home, we would have gladly rescheduled our appointment without any additional fees being charged, that however was not the case. While on the phone with the customer, IcyHot agreed to have our technician wait an additional 15 minutes for someone to arrive at the home as an act of courtesy and understanding to our customer. Due to the fact that the customer was on the phone with IcyHot while the technician was at the home, we did not find it necessary to leave a door tag. Following producer, IcyHot invoiced the property management company for the flat $75 service fee.