Complaint Review: Identity Theft Protection - Idprocs

I realized this month that I was charged $31.98 by the company idprocs.com. It was my first time ever hearing of the name. My bank gave me their name and phone number. I first contacted them via Live-Chat. The only thing they kept saying was that it was non-refundable and that they'd cancelled my account (that day). I thanked them and told them that I didn't want the service to begin with. They say I signed up w/a payday loan provider in January. I told them that I cancelled everything (or at least I thought I had) with that company when they told me that I wasn't approved for a loan. I honestly didn't know I'd signed up for this then (I was only applying for loans-nothing else). I come to find out that they are affilliated with them but have to be cancelled separately. I told them that if I'd known that I would have cancelled then-not now. It doesn't make sense to sign up for something to be taken out monthly if I'm applying for emergency money...I asked for a supervisor to no avail. They finally gave me the toll-free number. I called it and they said the same thing about the fees being non-refundable. I told them that I know the protocol but that I know that a supervisor can help me. She told me to please hold...I held for over 30-minutes and finally hung up. I called back and the same person (I believe) answered and said that the supervisor had 3 people holding and that I'd have to wait. I tried to leave my number for them to call me back. She said that they CAN'T call back. They only have incoming calls. I waited another 30 minutes to no avail. (They do have nice music while waiting.)
I tried once more to reach them today via Live-Chat. "Amy" says 'Hi, how may I help you?' I answered and waited, and waited and waited...nothing--not even a 'please hold' or 'one moment, please'...I have been more than patient and courteous with these people. I just want my money back. It doesn't total any more than $100 but I didn't want (at any time) their services and I don't think it's fair for me to have to pay for them.

Dollie
Greensboro, North Carolina
U.S.A.