Complaint Review: ID THEFT PROTECTION

I apply for a loan advance 10 days ago, only to a 3 companies, I got one of then, but I check my bank account and I saw a Electronic Check for $38.35
from a IDTHEFT PROTECTION---1-866-592-6438
I call the company, they said I have to apply for a refund in a web page application, make sense., I did that, after 4 days I try to check my refund status, they ask me for my last 4 digits of my SSN, I send it, ask me for my address I send it.

After 5 days I try to check again my refund status and they DECLINE MY REFUND because I accepted the charge in one application --but not for this services was for a loan, which obviously is a lie, I assume this is a scam for a desperate people who try to get money advance or in economic problem, which everybody have it this time.
Please can you advice what I have to do the name of the supervisor is Lara Scott sure this lady is also a thief and a work for this scam company.
Thge Company web page is www.idtheftrefund.com

thanks for your help

Tony
Magnolia, Delaware
U.S.A.