Ideal Image Robbed me of my Money for lack of services they didn't provide Greenfield Wisconsin
Since I've started doing business with you there were always errors occurring and the customer service was never good nor satisfying nor understanding. To begin my experience they scheduled me in the wrong clinic that was hours from my home and it took weeks to get that switched. Then when I finally got to the correct clinic they ended up not doing the treatment because of a small burn on my knee; which I understand but then they didn't get me in until months later. Then they'd cancel my appointments without telling me and then when I drive there and they inform me I am not in their schedule they don't fit me in and again I get pushed back out months.
They didn't stick to the schedule that was intended for the treatment nor treat me as per the contract. I was being treated too soon according to my hair growth and then I was being spot treated 90% of my visits which the contract states that only 4 of the 9 are to be touch-ups. Treatment was not finished to satisfaction and some of the technicians felt bad a few times they'd do a double on an area because it's almost as if they knew I'd end up getting the unfavorable treatment by management.
So when my contract was up they scheduled me for a review on my progress because I was told every person is different and if it did not take they would extend my contract at no cost to me. So management seen me a mere 4 weeks after my last treatment which we all know is not the 6-10 that is required to give the hair time to grow back. Then the manager refused to listen to my rebuttals and concerns on my contract and said we strive for 60% so you did well with our treatments. I did not pay the thousands of dollars I have been saving up for years for a 60% outcome. So now I am at ten weeks since my last hair treatment and all my areas of treatment have thick dark hair everywhere and I am not happy at all.