Complaint Review: Ideeli.com

Ideeli.com deserves to be highlighted for its scam ways because of the many complaints that it has failed to address that have been made against it.  Before these complaints are posted here is some company information on Ideeli.com from venturebeatprofiles which says this:

Ideeli Overview

Ideeli (pronounced "ideally"), is self-described as a red-rope online shopping community.

In essence, Ideeli is an invite-only site that hosts high-speed sales of luxury merchandise at 50 to 90 percent discounts; members are informed through e-mail and mobile alerts to let them know when a sale has started. Ideeli works in a rapid-fire sales model a model pioneered by websites like woot.com and delight.com. Quantities are limited and can sell out within minutes.

Address:

374 W 11 th St. #6


New York, NY
10014

Also the site known as investing.businessweek says this:

Company Overview

ideeli, Inc. owns and operates an online retail portal of fashion apparel for men, women, and children; and home dcor and travel products. It offers products in the Continental United States, Puerto Rico, Alaska, and Hawaii. The company was founded in 2006 and is based in New York, New York.

Although these are "positive" comments about ideeli.com they do not expose the fact that the site has been known for its scamming failures in failing to address these complaints that are found below that are from an internet site known as the complaints board:


(1) Ideeli.com

Posted: 2012-06-22 by 
Author: Soohole

Topic: I would never buy from them again

Company information:  Ideeli.com
United States

Returned an intem three weeks ago and still have not receive the credit to my Visa. My ideeli account shows it was returned, plus I paid for the air shipping back and provided them with tracking showing it was received, Each day for over a week they send me the same email reply that it will be one more day until they can resolve it. Absolutely ridiculous. I"D NEVER BUY FROM THEM AGAIN!!!


(2) Ideeli.com

Posted: 2012-07-09 by 
Author:  Vibba

Topic:  They have customer service issues

Company information:  Ideeli.com
United States

Ideeli what a scam... they charge you $9.95 to ship and then if you want to return to your card they charge you a return service fee of $7.95. I bought 2 pairs of shoes and returned them (shoes were below par of what they were described as), but was out $17.80 for nothing. Live Chat was like texting to an automated system. After cancelling my membership (exclusive ha ha) they did refund the $7.95. Received a call from Customer Service on my voice mail, as the caller said "we are reaching out to you to see why you cancelled your membership (caller referred to me with another customer name) WOW do they have customer service issues. I agree with another review Ross has better deals... plus you can return no problem and no charge.


(3) Ideeli.com

Posted: 2012-03-26 by 
Autho: Mohamer

Topic: Stay away from this website

Company information:  Ideeli.com
United States

I thought that this was a great site. I ordered a lot of clothing and had to return a great deal of it because it was either unexpectedly poor quality (paper-thin cashmere), or too big or too small. Even though I had never once opted for the store credit option, and had always opted for a refund, they are holding on to $1200 of my money!!! I have sent them an email about this a month ago and only after I sent a repeat email did they send a note saying they would be replying within a couple of days. More than a week later, still no reply and still no refund.

In many ways, I get the feeling that the customer service dept is trying, but when they actually steal $1200 of your money, it is so over-the-top. I was hoping that they would come through so that I don't have to start figuring out how to get my money back by what? reporting them to the attorney general? Taking them to small claims court? It will take a lot of effort to even figure out what to do and I totally resent it.

By the way, their online record of one's account is completely bollixed up. It says that things have shipped when they have been canceled, and many other problems. It is completely unreliable in terms of reflecting what is actually going on in your account.

It is really confusing. I was so appreciative when they allowed me to return things that had been termed "nonreturnable", but it turns out to not be much of a favor if they get their merchandise back but they keep your money.


(4) Ideeli.com

Posted: 2012-03-26 by 
Author: Miarku

Topic: Worst online site EVER

Company information:  Ideeli.com
United States

Worst online site EVER! Save your money and spend it anywhere else but here. Most of the women "styles" are hideous, trampy and last years, you can get better deals at your local stores from the clearance rack, plus you can try them on. They have such a short return policy that by the time your purchase actually arrives (weeks or longer) you've just about missed the return date. I have so much CRAP that I could not return it's really sad. I had a credit balance and I really think their computer system is not right. I would buy less than what my credit balance was but yet my credit balance would go to zero! Yes I did send an email, NO response. There have been a few times I never even received credit for something I returned. I would have to check on it and then email to find out what the problem was. I was always told, "Sorry, we had a kink in our system." Makes me wonder what if I didn't check and send the email, would they ever have credited me back? I have wasted so much money on not being able to return things that didn't fit correctly or I didn't like. You have something like 14 days from the day THEY SHIP from their warehouse, so you don't actually have 14 days from when you actually get the items. =


(5) Ideeli.com

Posted: 2012-03-22 by 
Author:  Algire

Topic: Wow I bought a bunch of things on ideeli, but do not plan to do so anymore

Company information:  Ideeli.com
United States

Wow I bought a bunch of things on ideeli, but do not plan to do so anymore! I bought a Jessica Howard dress for $74.94. It took AN ETERNITY to arrive, and when the damaged, opened box finally arrived, it was 2 SIZES SMALLER than i odered! I immediately contacted live chat who was of no help, and then i tried calling and got a phony "everyone is helping other customers" lie of an answering machine. I do not want a refund - i want my dress! And i ordered it to wear to a function in 2 weeks, so I really want it soon. This is rediculous. I want to speak to a real person on the phone.


(6) Ideeli.com

Posted: 2012-03-15 by 
Author: Soopavelly

Topic:  Their customer service is non existent

Company information:  Ideeli.com
United States

Ideeli is VERY hit and miss. Their customer service is NONEXISTENT and they never seem to know what is really going on when you contact them. On a recent order this month, they took money out of my account and I have yet to receive a tracking number. When they first opened they were actually falsely representing items, for example they had a Michael Kors Kind Duvet set they were selling which I ordered and I only received the duvet no shams, which a set normally consist of. They later told me they were always only selling the duvet. Well Ideeli, why would you advertise it as a duvet set? It's things like this that give the site such an element of shadiness. Despite that incident, I continued to shop there and 75% of the time they get it right, but their margin of error is getting larger. I would not recommend this site to my worse enemy and after this last fiasco of my money being taken with no tracking number and no product in hand, i'm finished with them!


(7) Ideeli.com

Posted: 2012-03-09 by 
Author: Brosmek

Topic: Don't believe their hype

Company information:  Ideeli.com
United States

I agree with the above sentiments! DO NOT order from here! you will be disappointed. I ordered two shirts from a sale they were running and just found out that they are not coming and are considered"lost" and I had the same nearly impossible to reach customer service as well as the "i don't really care" attitude from the CS department overall. I had read these reviews before looking for a resolution to my missing order and it sounds like a pattern. The last order I placed with them a pair of boots I ordered were suddenly sold out and they gave me the same $25 credit. So I went to use it on the 2 shirts that I ordered, I used the credit and had a balance of about $63. Granted, they are refunding me the $63 but now I have no site credit and no shirts. My inner gut is telling me the whole site is a scam. They lure you in on your first order, and everything goes well and it ships quickly, save one item, so they keep your membership by apologizing and giving you a $25 credit. Then comes the second order where you actually USE the $25 credit and mysteriously the order doesn't arrive because it's "lost" Which is ironic given that UPS had no record of the tracking number I was given. If they lost it, at some point the would have had to posses the package !! I think they only sell actual items to paying tier 1 customers and lure people in with the free intial membership. SO as a tier 2 member you can order it, and pay for it but may not get it. Don't believe their hype. Go to Hautelook.com or reputable big box retailers like Marshall's.


(8) Ideeli.com

Posted: 2012-03-08 by 
Author: Vormake

Topic: I get the sense Ideeli has a huge shipping problem

Complaint Rating:  Company information:
Ideeli.com

I get the sense Ideeli has a huge shipping problem. TWO out of my FOUR items have been "lost." They blame UPS.

However, neither of my "lost" items had working tracking numbers. I was cordial with customer service and politely asked when I would get my order and why the tracking number wasn't working. They replied it is a KNOWN PROBLEM and it shouldn't affect my delivery.

Hmm. Well, I don't think the packages actually existed. Ideeli couldn't give me a working tracking number or an ETA. After FIVE e-mails (no phone number), the customer service rep just said it's lost and I'd get a refund!

I'm irate I won't be getting my items I was dying to get. But, I'm more upset I didn't get a more honest answer. Ideeli lost it--not UPS.

Ordering from Ideeli is like playing the lottery.

Use RueLaLa, HauteLook, or Gilt instead. Ideeli doesn't have their stuff together.


(9) Ideeli.com

Posted: 2012-03-01 by 
Topic: Abinolde

Topic: Apparently they do not care whether I remain a customer or not.

Company information:  Ideeli.com
United States

I ordered two items from Ideeli.com which were supposedly shipped on 02/21. I checked the UPS tracking number and UPS has no record of the item being shipped. After emailing ideeli (there's no phone number) I was sent a canned response which was equivalent to no response at all. Basically, I was told to check the shipping policy, wait ten days more, and then put in a claim with ideeli. Then the items would be shipped. This just doesn't make any sense. They have my money, and I have no hope of getting the items any time soon. This site has good stuff and good prices, but their shipping procedures and customer service has a lot to be desired. I have made several purchases from the site in the last six months and this is the third such problem with shipping. I have never encountered anything like it on other websites (ebay, overstock, ect.). Three strikes and they are out. Apparently they do not care whether I remain a customer or not.


(10) Ideeli.com

Posted: 2012-02-28 by 
Author: Plaroge

Topic: Frustrated with the customer service

Company information:  Ideeli.com
United States

SO disappointed!! I have been with Ideeli for awhile now, but it's only recently that I've had issues with them. This latest problem is what really made me mad, and I will never shop from them again, no matter how tantalizing their prices are. I placed two orders fairly recently. I had used a $25 credit on my first purchase, but then the order was canceled. I spoke to an Ideeli representative who assured me that I still had a $25 credit in my account, even though it did not show up visually in my account. I MADE CERTAIN that I still had the credit -I asked him how I should place my order, if my credit card would be
charged $25 less - basically, I had to make sure that nothing would go wrong, especially since I had seen this site before and all the bad reviews. (I just didn't really believe them, since most of my previous orders had gone smoothly.) But then I placed my order, WHILE IN CORRESPONDENCE with the sales representative, and waited for the charge to show up a couple days later. The sales representative did not reply to my last message, which, AS REQUESTED BY THE SALES REPRESENTATIVE, stated that I had placed the order, and could someone refund me the $25 back? I should have expected then that I was charged the full price of the order. I wrote back to Ideeli, using the same thread in which I had been speaking to the representative on the day of my last order, and they asked for my order number. There is no response from them now. I am so, so irritated - and yes, $25 isn't an insanely large sum, but as a college student...I have to make do with a scrappy student income. And I'm just so frustrated with the customer service, which outright lied to me.


(11) Ideeli.com

Posted: 2012-02-29 by 
Author: Bulbek

Topic: Avoid dealing with this ppl

Company information: Ideeli.com
United States

I placed an order with Ideeli and was very excited to receive it, as I really really wanted those items. When I finally got the package, 4 out of the 5 items on the packing list included in the package were missing!!! Ideeli said that my package got lost in transit,and all they did was refund me the money for the items that did not arrive, but my funds were blocked for over 3 weeks. I was very disappointed with this experience, since it was obviously a packing employee that did not place the items in the box. They did not offer any store credit and were very slow to respond.

I used to be a loyal customer, and have placed over 40 orders in the past 2 years. Most orders arrived as expected, although they did send me wrong colors in the past, but were helpful in refunding me the shipping cost as well. I was hoping that they'd compensate me for the huge inconvenience they have caused with this last order, but they failed to do so. They claimed that everything in their inventory matches up, so all they can do is refund me the price ofthe items that were missing. Really? What if the items ended up in a different package by accident? Why do I have to suffer because of an Ideeli employee's mistake?


(12) Ideeli.com

Posted: 2012-02-13 by 
Author: Chushe

Topic: I wouldn't buy anything from this company

Company information: Ideeli.com
United States

It was great to browse the website after receiving emails about their "sales." A lot of the clothing seemed a little expensive when you consider that a lot of it is not returnable, despite not being able to try it on. Then there was an offer for a two-month membership in a wine club, that would yield 6 bottles of wine for $79, so I decided to try it. Turned out, that club didn't deliver to MA, where I live. I contacted them and they said I needed to get the refund from Ideeli.

Upon my first request, about two months ago, I got an apology and a promise of a refund within 5 days. No refund was ever posted to my account. I have wasted much precious time sending more messages to their customer service, including two "live chats, " with no result. The last "chat" received a response that I would be contacted again within 24 hours, only that was over a week ago.

No company should be allowed to misrepresent an item as for sale if one cannot receive it in the state from which it is ordered. The original ad should have listed the states where the company will deliver, and ignore a reasonable request for a refund. It's not that I didn't like the wine, it's that I never received any! I wouldn't buy anything from this company!


(13) Ideeli.com

Posted: 2012-02-14 by 
Author: Almine

Topic: This is unacceptable for the online purchase site

Company information:  Ideeli.com
United States

I wouldn't count on them at all. I purchased an item 29 of Jan, and I supposed to receive it at 3 of Feb. I bought it as a Valentine's day gift. Today is 13 of Feb and I still didn't receive it. I communicated with them three times. First time, they promised that I will receive it soon. Second time, they said they don't know where is my package. After all, they send me an email with this respond "We have notified the shipping company and they will be starting an investigation into the issue within 24 hours. Their investigation should be resolved within 8 business days and they may contact you via phone during that
time." !!!

Tomorrow is Valentine's day and they want to investigate and resolve the problem within 8 days!!! So I should tell to my boyfriend that he will receive his Valentine's day gift within 8 days!!! This is unacceptable for the online purchase site, which their commitment to on time shipping is the first rule to be successful.

Note:  These are the complaints that Ideeli.com on the complaints place known as the complaints board deliberately failed to address.  What a shame and it only exposes them for their completely shameful and despicable scamming ways.