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  • Report:  #1292998

Complaint Review: Identicard/ Brady Corporation

Identicard/ Brady Corporation Brady CorporationPeople ID Division BUYER BEWARE/ FRAUDULENT BUSINESS Lancaster Pennsylvania

  • Reported By:
    C.A Brown — Homerville Georgia USA
  • Submitted:
    Fri, March 11, 2016
  • Updated:
    Fri, March 11, 2016

I ordered an ID CARD printer from this company in early December of 2015. I expressed my urgency to the rep as we were needing to ID some service animals and their handlers ( I work for a nonprofit) It took a bit for the printer to ship and I can show emails where I had to check on the status of the printer a few times. Once the printer arrived (FINALLY) I unpacked it and attempted to load the software. However, there was an issue loading the software because no one provided the access code or password in which to get into the software. I tried calling and emailing the rep for two days with no results and finally followed a link from your site for service. I attempted to put in a service call (which I recorded LIVE VIDEO) that the number wasnt even in service. Further inspection of the printer, I found that the printer came supplied with ONLY a European type plug. I'm in the US. Such a plug is useless to me. Again BOTH issues were repetedly reported to which I finally sent an email ( I have that email still, asking them to send a label for it that it was of no use to me) Yesterday (March 10th) I received the following email:

 

I am writing to inquire about payment for order #19501720, placed on 12/08/2015. Per an email sent on 12/31, you stated that there were some issues with the order. We did not receive notification of this until recently. We need to clarify the information stated in your email and retrieve the defective items if a payment will not be provided. Please advise.
 
Thank you,

Mary Morales 
Bilingual Customer Service Rep.

IDenticard 
Brady Corporation, People ID Division
25 Race Ave., FL 1
Lancaster, PA 17603
Toll Free Phone #:  800-233-0298 ext. 7281
Office: 717-295-8039 ext. 7281
Fax: 717-427-1654
 
Please note yesterday was the 10th of March and my complaint has just now come to their attention despite our organization being at a complete standstill at the mercy of this incapabale parade of morons.  The sales rep ( Diane ) I guess she finally had to actually show up to work yesterday, called my office leaving a threatening message of collections. I have decided to sue them for their failure to deliver goods as promised, for leaving an open "collections" type phone message on a general voice message for just anyone in our company to hear as well as sue them for storage. I further plan to share my experience with over 18,000 twitter followers, three major facebook accounts and every other online review I can find to warn people to stay away from these people. The DOJ fined us for not having our tags on in a timely manner despite my documentation of problems with these people. The need to show the sales rep the door if that is the way she treats customers. 
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