IDJNOW, I DJ Now Ordered New Items, Received Used AND Damaged Items W. Babylon New York
I ordered brand-new never opened merchandise from idjnow.com at a brand-new rate. I thought this was going to be a great transaction, however I will reconsider doing business with them in the future. I made a $1400.00 purchase with idjnow.com because I trusted their level of service....
I ordered two of the same lights. BOTH lights were not only used (scuffs on units) but they lens were broken/shattered. Another light you could tell from just the box it was pre-owned. I paid a "new equipment price" for a "used equipment price".
The company claims they're order packers grabbed the wrong items off the shelves which I find it hard to believe. Typically, used merchandise is stored on a seperate shelf. The company did agree to replace TWO of the lights (broken ones) and give me a free protective bag valued at $35.00. We'll see what happens.
Larry
Canton, Ohio
U.S.A.
4 Updates & Rebuttals
I Dj Now
West Babylon,New York,
U.S.A.
I DJ NOW corrected the situation
#5UPDATE Employee
Wed, February 11, 2009
The customer received a defective product. The customer called on a Friday and was sent out a UPS label the same day. The customer stressed to us that they needed the product for New Year's Eve event. I DJ NOW even upgrade the shipping to make sure they received the lights in time for the event. The customer went on to numerous boards chat boards bad mouthing us.
Here is the post that was left on the Mobile Beat's prodj.com's website: However Larry didn't post the same here.
This thread is located at:
> http://start.prodj.com/showthread.php?t=47564&goto=newpost
>
> Here is the message that has just been posted:
> ***************
> I know this is a delayed update, but with new years and the weekend so
> close, I have been busy. Anyway, on New Years Eve I received the items
> that were shipped via 2nd Day Air. Despite the lies and damaged goods,
> this shipment was 100% good, what should have initially been
> delivered. Still have not received an apology from the person who was
> reponsible for "grabbing the wrong item off the shelf" but that's
> okay... case closed...WHEW!!!
>
> As said before while evan corrected the mistake, what I've experienced
> was a turn-off and more than likely will not be shopping with IDJNOW
> in the future. Now I know I represent 1 DJ and that's myself and
> IDJNOW has thousands of other DJ's and losing my single business is no
> sweat and that's fine. However, if my fellow DJ's have the time to
> waste sending items back because they were damaged......all I got to
> say to you is "more power to you".
>
> IDJNOW has a great website and outstanding competitive pricing. IDJNOW
> is not all bad afterall! However, some areas need to be re-examined by
> Evan such as the carefulness of the warehouse staff and the honesty of the reps.
I Dj Now
West Babylon,New York,
U.S.A.
I DJ NOW corrected the situation
#5UPDATE Employee
Wed, February 11, 2009
The customer received a defective product. The customer called on a Friday and was sent out a UPS label the same day. The customer stressed to us that they needed the product for New Year's Eve event. I DJ NOW even upgrade the shipping to make sure they received the lights in time for the event. The customer went on to numerous boards chat boards bad mouthing us.
Here is the post that was left on the Mobile Beat's prodj.com's website: However Larry didn't post the same here.
This thread is located at:
> http://start.prodj.com/showthread.php?t=47564&goto=newpost
>
> Here is the message that has just been posted:
> ***************
> I know this is a delayed update, but with new years and the weekend so
> close, I have been busy. Anyway, on New Years Eve I received the items
> that were shipped via 2nd Day Air. Despite the lies and damaged goods,
> this shipment was 100% good, what should have initially been
> delivered. Still have not received an apology from the person who was
> reponsible for "grabbing the wrong item off the shelf" but that's
> okay... case closed...WHEW!!!
>
> As said before while evan corrected the mistake, what I've experienced
> was a turn-off and more than likely will not be shopping with IDJNOW
> in the future. Now I know I represent 1 DJ and that's myself and
> IDJNOW has thousands of other DJ's and losing my single business is no
> sweat and that's fine. However, if my fellow DJ's have the time to
> waste sending items back because they were damaged......all I got to
> say to you is "more power to you".
>
> IDJNOW has a great website and outstanding competitive pricing. IDJNOW
> is not all bad afterall! However, some areas need to be re-examined by
> Evan such as the carefulness of the warehouse staff and the honesty of the reps.
I Dj Now
West Babylon,New York,
U.S.A.
I DJ NOW corrected the situation
#5UPDATE Employee
Wed, February 11, 2009
The customer received a defective product. The customer called on a Friday and was sent out a UPS label the same day. The customer stressed to us that they needed the product for New Year's Eve event. I DJ NOW even upgrade the shipping to make sure they received the lights in time for the event. The customer went on to numerous boards chat boards bad mouthing us.
Here is the post that was left on the Mobile Beat's prodj.com's website: However Larry didn't post the same here.
This thread is located at:
> http://start.prodj.com/showthread.php?t=47564&goto=newpost
>
> Here is the message that has just been posted:
> ***************
> I know this is a delayed update, but with new years and the weekend so
> close, I have been busy. Anyway, on New Years Eve I received the items
> that were shipped via 2nd Day Air. Despite the lies and damaged goods,
> this shipment was 100% good, what should have initially been
> delivered. Still have not received an apology from the person who was
> reponsible for "grabbing the wrong item off the shelf" but that's
> okay... case closed...WHEW!!!
>
> As said before while evan corrected the mistake, what I've experienced
> was a turn-off and more than likely will not be shopping with IDJNOW
> in the future. Now I know I represent 1 DJ and that's myself and
> IDJNOW has thousands of other DJ's and losing my single business is no
> sweat and that's fine. However, if my fellow DJ's have the time to
> waste sending items back because they were damaged......all I got to
> say to you is "more power to you".
>
> IDJNOW has a great website and outstanding competitive pricing. IDJNOW
> is not all bad afterall! However, some areas need to be re-examined by
> Evan such as the carefulness of the warehouse staff and the honesty of the reps.
I Dj Now
West Babylon,New York,
U.S.A.
I DJ NOW corrected the situation
#5UPDATE Employee
Wed, February 11, 2009
The customer received a defective product. The customer called on a Friday and was sent out a UPS label the same day. The customer stressed to us that they needed the product for New Year's Eve event. I DJ NOW even upgrade the shipping to make sure they received the lights in time for the event. The customer went on to numerous boards chat boards bad mouthing us.
Here is the post that was left on the Mobile Beat's prodj.com's website: However Larry didn't post the same here.
This thread is located at:
> http://start.prodj.com/showthread.php?t=47564&goto=newpost
>
> Here is the message that has just been posted:
> ***************
> I know this is a delayed update, but with new years and the weekend so
> close, I have been busy. Anyway, on New Years Eve I received the items
> that were shipped via 2nd Day Air. Despite the lies and damaged goods,
> this shipment was 100% good, what should have initially been
> delivered. Still have not received an apology from the person who was
> reponsible for "grabbing the wrong item off the shelf" but that's
> okay... case closed...WHEW!!!
>
> As said before while evan corrected the mistake, what I've experienced
> was a turn-off and more than likely will not be shopping with IDJNOW
> in the future. Now I know I represent 1 DJ and that's myself and
> IDJNOW has thousands of other DJ's and losing my single business is no
> sweat and that's fine. However, if my fellow DJ's have the time to
> waste sending items back because they were damaged......all I got to
> say to you is "more power to you".
>
> IDJNOW has a great website and outstanding competitive pricing. IDJNOW
> is not all bad afterall! However, some areas need to be re-examined by
> Evan such as the carefulness of the warehouse staff and the honesty of the reps.