Complaint Review: Worldcom Wireless

I received my phone, in December of 2001 and could not activate my voice mail. I was also given two numbers and had to call to find out which one was mine, since neither of them was in my area. On top of that, I had no knowledge of my personal "home" calling area, and was not given instructions on how to use my phone features.

I called repeatedly and finally received a map of my coverage area a month after receiving my phone. The home coverage area, "covered" everywhere in the state EXCEPT where I live! I called to find out what was going on, and was told.."As long as the phone does not say "roaming", you are NOT ROAMING."

Little did I know, I was being charged $.65 per minute ROAMING FEES! This bill is in dispute, and I have an attorney poised and ready to strike! This company, and I use the term loosley, is a ridiculous misuse of what most people have come to know as a "necessity".

I questioned the supervisor as to a home office complaint department, and was given a P.O. Box to write to, and NOT a phone number. These people should be very happy that they don't give out their street address, or they would all probably have egg on their cars upon departing the building.

Tracy Grant
DeRidder, Louisiana