IDT service nightmare billing scandal Ripoff Newark New Jersey
My father is 82 and has phone service from IDT. With his service he pays for inside maintenance.
IDT uses Verizon in NY to do their maintenance. My father's phone has gone out three times (always after a heavy rain) This time it will be out for over 4 days
When first calling IDT they want him to troubleshoot the problem. At 82 they want my father to troubleshoot a problem. In the end I drove to my fathers and discovered a broken green wire of the outside interface broken and re attached the wire, but still no service on their side of the interface. A technician was to be dispatched.
After 5 PM on Friday June 27 we receive a call from the Verizon tech who says he cannot find the house. The phone had started to work so we said not to worry. Two hours later the phone went out again We call IDT on Friday and Saturday and then again on Sunday. The woman says they will call Verizon to investigate the ticket, but their information shows that the technician went out and the problem was on the inside and Verizon will automatically cancel the repair ticket. (Notice above I found a broken green wire of the red green pair on the interface). I tell them the tech was never there and how come they will not follow up and it is up to me to keep calling the problem in. She proceeds to tell me that they are not responsible enough to insure Verizon will repair the phone and they are not really responsible. In addition if they send a technician out and they don't find a problem they are going to bill my father.
Now I may be wrong, but if you are accepting payment for a service you are also accepting responsibility for providing the service. No where in their contract does it say my father is responsible for troubleshooting. (That is also why we have the inside maintenance agreement) So how come I have to troubleshoot a problem and make certain IDT follows through. In addition let's think here people my father is 82 and without a phone for days.
Now you might think this is enough, but there is more. My father's bill should be around 39.00 a month. His average bill has been 68.00 per month. IDT is supposed to be an all inclusive service with no extra charges.
I also have IDT on my phone and the only problem I had was when I required repair service. It took two days to fix the problem. I was assured this was the exception rather than the rule.
So don't use IDT if you want customer service. They are ok until something breaks.
The other thing is imagine asking your elder parent to have to troubleshoot a problem or be without service for days. If this is not for you then neither is IDT
Sandor
Athens, New York
U.S.A.
5 Updates & Rebuttals
Sandor
Athens,New York,
U.S.A.
Thank you all is fixed
#6Author of original report
Tue, June 14, 2005
Within two days of sending a copy of my rip off report to both IDT and Verizon and IDT supervisor came to my father's house along with a Verizon technician. Four hours later the problem was repaired.
The problem which was outdoors had never been addressed by Verizon. Even though they had said they had come out to inspect the trouble they never had
Thank you
Sandor
Athens,New York,
U.S.A.
I wanted to make certain a fact was clear.
#6Author of original report
Mon, May 30, 2005
Clarification
Verizon's technician had called saying he could not find the house so how could he have seen and said the phone problem was inside when he never was at the house in the first place.
In addition I found a broken green wire of the red green pair on the interface outside the house which I repaired. Several hours later the phone began to work and then stopped working. Let us assume after the repair I made the CO reset the line. That is an outside problem not inside. If it happens again where could the problem be? (Where is Dr Spock when you need him) And if it always happens after a heavy rain than moisture may have a bit to do with it. Maybe a bad terminal post. Maybe Verizon is trying to sabotage IDT?
Sandor
Athens,New York,
U.S.A.
I wanted to make certain a fact was clear.
#6Author of original report
Mon, May 30, 2005
Clarification
Verizon's technician had called saying he could not find the house so how could he have seen and said the phone problem was inside when he never was at the house in the first place.
In addition I found a broken green wire of the red green pair on the interface outside the house which I repaired. Several hours later the phone began to work and then stopped working. Let us assume after the repair I made the CO reset the line. That is an outside problem not inside. If it happens again where could the problem be? (Where is Dr Spock when you need him) And if it always happens after a heavy rain than moisture may have a bit to do with it. Maybe a bad terminal post. Maybe Verizon is trying to sabotage IDT?
Sandor
Athens,New York,
U.S.A.
I wanted to make certain a fact was clear.
#6Author of original report
Mon, May 30, 2005
Clarification
Verizon's technician had called saying he could not find the house so how could he have seen and said the phone problem was inside when he never was at the house in the first place.
In addition I found a broken green wire of the red green pair on the interface outside the house which I repaired. Several hours later the phone began to work and then stopped working. Let us assume after the repair I made the CO reset the line. That is an outside problem not inside. If it happens again where could the problem be? (Where is Dr Spock when you need him) And if it always happens after a heavy rain than moisture may have a bit to do with it. Maybe a bad terminal post. Maybe Verizon is trying to sabotage IDT?
Sandor
Athens,New York,
U.S.A.
I wanted to make certain a fact was clear.
#6Author of original report
Mon, May 30, 2005
Clarification
Verizon's technician had called saying he could not find the house so how could he have seen and said the phone problem was inside when he never was at the house in the first place.
In addition I found a broken green wire of the red green pair on the interface outside the house which I repaired. Several hours later the phone began to work and then stopped working. Let us assume after the repair I made the CO reset the line. That is an outside problem not inside. If it happens again where could the problem be? (Where is Dr Spock when you need him) And if it always happens after a heavy rain than moisture may have a bit to do with it. Maybe a bad terminal post. Maybe Verizon is trying to sabotage IDT?