ifriends.com ripoff dishonest and fraudulent billing after cancellation. Encinitas internet
I had cancelled my account with ifrends and been reasured that I wouldn't be billed again when to my surprise I find another billed charge of 9.95 on my bank statement. I then found this site and left this report.
I will now try to contact ifriends to see what they have to say about this underhanded billing.
Johnnie
Garland, Texas
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service 1-800-IFRIEND
#2UPDATE Employee
Wed, November 08, 2006
Since becoming aware of the above RipOffReport complaint, we have been in contact with Johnnie and the matter has been resolved to his satisfaction. Because customer service is our number one priority, we have cancelled the account and issued refunds for the charges in question. Should there be any further questions or concerns, he can contact our Customer Support Department 24/7 at (800) 243-9726.
Regarding the substance of the complaint, the scenario presented in Johnnie's report is not one that realistically could have occurred with our service. When a customer calls or emails to cancel, he is provided with a cancellation number and the date and amount of the last billing, if applicable. The account is then cancelled and notes are made to document the cancellation. We received no notice from Johnnie requesting cancellation of the account, either by phone or by email. It is possible that Johnnie requested cancellation of an account with another company, not with iFriends.
Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (refer to url: (((ROR REDACTED LINK FOR SECURITY PURPOSES)))
All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.