iFriends Elite "screwed" me out of money for almost 2 years!! Internet
IFriends Elite screwed me out of $9.95 a month for almost 2 years!
I have been a member to many internet sites over the past several years. I didn't think twice about the many different charges on my credit card until I canceled all the sites but one and discovered that there was still another charge being posted to my account.
There it was: "WPI*IFRIENDS ELITE 800-2 02/09WPI*IFRIE $9.95", on my account summary. After researching further, I discovered that I was charged this amount every month since I allegedly "joined" this service.
I did indeed "join" IFriends......However what I thought I was paying for was only a one-time charge of $1 for the activation, completely unaware that I was being screwed out of my money 12 times a year like clockwork!
The only time I ever logged in was the day I joined from what I remember.
I have NOT used this service since, and yet I was charged monthly without my knowledge.
The second I discovered it on my statement and realized what it was, I searched on the internet to see how I could cancel it.
Seconds later different links appeared on my screen of people being charged without their knowledge for the EXACT SAME thing. I am outraged at them for thinking that they can take advantage of innocent people and their hard earned money!
PLEASE HELP ME GET BACK MY MONEY!! -MG
Michael
Congers, New York
U.S.A.
1 Updates & Rebuttals
Steve
Lake Worth,Florida,
U.S.A.
Reply from iFriends - Lake Worth, FL
#2UPDATE Employee
Tue, March 20, 2007
After becoming aware of the above RipOffReport complaint, we were able to locate Michael's account with iFriends. Michael created an account with iFriends in July 2005.
While the standard iFriends membership carries no charge, Michael affirmatively chose to enroll in the upgraded iFriends Elite membership when he created his account. This membership carries a monthly charge. This charge was clearly and conspicuously disclosed in advance, and Michael participated in numerous click-throughs to indicate his acknowledgement and consent to the monthly charge.
We provide a link to email and telephone contact information on every page of our website, and every charge that we bill includes the toll-free telephone number at which we can be contacted, if the user has any questions about the charge or about his account.
In December 2005, Michael called our Customer Care Department to ask about the Elite membership that was on his account. The Customer Care representative explained the benefits of the Elite membership at that time. She offered to cancel Michael's account if he was no longer using it. Michael said that he wanted to keep the account open, and told the representative not to cancel the account.
On March 13, 2007, before Michael posted the RipOffReport, he accessed the iFriends website, and asked that his username and password be sent to him. He made this request three times, and his username and password was sent to him each time.
After sending these requests, Michael accessed and cancelled his iFriends account online, using the utility that we provide for account cancellation. Michael has not been billed since he cancelled his account, and we have refunded the most recent charges that were billed.
If Michael has any further questions or concerns, we encourage him to contact our Customer Care Department at 1-800-243-9726. Representatives are available 24 hours a day, 7 days a week.
Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges.
In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.