Complaint Review: Ifriends.net Ifriends.com

Since becoming aware of the above RipOffReport complaint, we have investigated the issue and have located Alan's accounts. Alan had in fact created two accounts within a one-week period. Shortly after he posted the above complaint, he cancelled one of the accounts, using our online cancellation utility. The other account remained active because Alan did not cancel it. We have, of course, now cancelled this second account and credited all of the charges to Alan's account.

The scenario presented in Alan's report is not one that could have occurred on our web site. iFriends does not offer any memberships with a $49 charge. The standard iFriends membership is free, and customers have the ability to access premium services, for which there may be a charge. All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple click-throughs, in any instance in which a customer will incur charges.

Alan also mentioned that he saw an index of webcams that linked to other services. Other online entertainment companies may maintain web pages of this sort; however, we do not. We are a completely integrated service and do not have any webcams from outside companies or services. This statement by Alan indicates that he may have signed up for an account with another company and may be confusing that account with his iFriends membership.

Alan states that he was billed 13.95. No charge of that amount has been charged to his account. We offer several different types of memberships. While the standard iFriends membership carries no charge, when Alan created his two accounts, he selected a premium membership which does carry a charge. No customer can ever incur charges, such as the ones specified in Alan's complaint, without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate his acknowledgement and affirmative consent to such charges. Our service has never charged, and will never charge, any customer without first obtaining the customer's affirmative consent. All premium, fee-based areas are clearly marked as such, and can only be accessed after the customer has demonstrated his wish to access these areas and his affirmative consent to the charges. A link to our telephone and email contact information is provided on each page of the iFriends website. Additionally, our toll-free number appears next to every charge on a customer's credit card statement.

It is clear that Alan has questions about the charges that have posted to his account. Unfortunately, since Alan chose not to contact us directly, we had no knowledge of his dissatisfaction with the iFriends service. Our Customer Service Center is accessible 24 hours a day, 7 days a week, and can be reached toll-free from the UK by dialing 00-800-4374-3637. Alan has requested that we not contact him regarding his complaint, and we will honor his request. However, we strongly urge Alan to contact us directly so that we may resolve this issue to his complete satisfaction.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. Again, we strongly encourage Alan to contact us so that we can resolve his concerns to his satisfaction.

I tried to report ifriends activities to TRUSTe, but they say that they don't deal with Monetory matters.

Perhaps if we all complain to TRUSTe we can make a difference to their policy as Ifriends are clearly abusing the personal information they collect from us for illist gain.

Bellow is the email TRUSTe sent me.

Thank you for bringing your concerns to our attention.

Based on the information you have provided, TRUSTe has determined that this
issue does not fall into the category of a privacy violation within
TRUSTe's jurisdiction. TRUSTe does not handle cases involving:

* Monetary issues
* Billing issues
* Transactional fulfillment
* Service to your account

TRUSTe is a nonprofit organization dealing with privacy practices
and issues such as data collection, notice and usage for personally
identifiable information collected on Web sites that are part of
the TRUSTe privacy programs.

Other resources that may be able to assist you are the Federal Trade
Commission at www.ftc.gov or your state Attorney General's office.
If you have a complaint about an online merchant, please visit our
partner, BizRate.com, to provide feedback to the internet community.

If you have further questions, please do not alter the subject line
of this email in any way when responding. If you alter the subject
line, there may be a delay in handling your complaint.

Sincerely,
TRUSTe Compliance Team

Waivers:


OK to pass data on to the organization: yes
OK to have the organization contact you directly: no

MY PERSONAL INFORMATION HAS BEEN REMOVED!!

Description:

This web site is habitually making transactions that have not been authorised,rnPlease check out the reports posted on www.ripoffreport.com to see how many consumers are complaining about issues regarding the abuse of personal data that has been submited.rnMy personal account was charged ?13.95 for a service they advertise as 'FREE'rnrnThat is fraud according to UK law, and as I live in the UK they have to comply.


Seeking:

Strike them off your TRUSTe list and stop supporting a Corupt Company.

I though untill I read some of the many reports on this site that I had been a little unlucky, afterall they are listed as number 1134 in the current most hit web site table.

There has to be an end and I call for it to stop. My ?13.95 times the number of reports on this site adds up to thousands off POUNDS (GBP) scamed by an unscrupleus business calling itself a quality servie.

I intend to partision web search engines to block this company and all of it's imorral activities.

I don't care about my money, so long as they are stopped from scamming in the future.