Ihop Come Hungry, Leave Harassed and Nauseus Bufffalo New York
I took my daughter to dinner at Ihop. I have never been to Ihop and we had seen their recent Dr. Seuss themed ads on TV.
Tonight at about 7:15, my daughter and I arrived there. I noticed the entry way floor was really dirty and all of the door glass, but ignored it as I know Sunday is a busy day doe diner -type restaurants.
The restaurant was only about 1/4 full, but still we waited sometime to be seated.
I ordered a cheeseburger combo with seasoned fries and a side salad with coffee.
My daughter ordered the same combo with a children's 'beezlenut' drink, a Dr. Seuss themed drink.
The salads were fine. The coffee was obviously old, warm and very bitter. I asked for a new carafe. The waitress insisted she had just brewed it-was very snippy- but would bring another.
The next carafe was hot, but still tasted terrible.
The food came soom after and I was willing to let the coffee issue go.
I turned to the side to get to my purse on the booth seat and noticed, then, all the food pieces and crumbs in the space where the bench meets the seat and food on the floor. I was beginning not to like the state of cleanliness or lack thereof.
My daughter then asked me for the side garnish to my burger. I then saw the black hair on the tomato. I started to feel nauseous.
A waitress came by and asked if everything was ok. I said no and mentioned the coffee and the hair.
She said she would send out a manager. She came back, no manager came. She stated she would replace the food or credit us for the coffee and the 1 burger.
I had eaten 2 bites from my burger, my daughter's was untouched and she had drank about 1/3 of her drink. She had eaten her fries, I had eaten most of mine.
I said that wasn't satisfactory. The waitress said she would send the manager out, yet again.
We waited, no one came, so we left.
The waitress came out to the parking lot and knocked at my car window.
I rolled it down and explained that I wasn't waiting for anyone else and I wasn't paying. She then called the manager on her cell phone.
He then came out- a blonde in a chef's uniform who appeared to be about 20 years old.
I explained about 4 times why I wasn't paying and he kept saying "I'm just trying to understand". He kept demanding that I pay for something.
I felt like a prisoner in the parking lot!!
I mentioned that I found it highly unusual that I had been followed out to my car.
Further harassment definitely made my first Ihop experience worse.
They finally "let me go". It was terrible. I was very upset.
Tracy
Kenmore, New York
U.S.A.
2 Updates & Rebuttals
Tracy
Kenmore,New York,
I never gave permission
#3Author of original report
Wed, April 02, 2014
To any of these companies, especially not Geico. Never was I asked or told -anything about a credit report. That is a flat out lie. Especially with the Homeowner's. NY Mutual gave me a qoute and took the payment in seconds and it was a low quote. They had no time to check my credit. Progressive had no time to check my credit. It was ONLY geico that made me feel like a jerl for having spent money on them for so many years.
Tracy
Kenmore,New York,
U.S.A.
Ihop Manager responded to my emails and made up for this
#3Author of original report
Sun, April 20, 2008
After emailing the corporate Ihop and the local store, the maager called me on the telephone.
He apologized for the behavior of his employees. He stated that 'following customers out to their car' was uncceptable and that a female and her child who complained about the service and food and then left were obviously not
'dine and dash' people. He blamed that on the lack of experience and young age of the asst manager on duty.
He invited us back for a complimentary dinner at our convenience.
I have just returned from there. The food was excellent. The best mushroom/cheese/spinach omlette I have ever had. My daughter had an excellent meal and I ordered a very small sudae for her for desert- that was on purpose,
the meal she ordered was very large and the sundae they made was a perfect size. They also sent her home with a fresh drink in a to-go cup.
The coffee was good this time.
The only minuses- it took about 15 minutes to get coffee after we were seated.
I then had to prompt the waitress to bring creamers.
The restaurant was cleaner overall- however the table was sticky. My arms were sticking to it a and there was a flavored maple syrup mess behind the decanters
on the booth separating partition. There was still bits of food on the booth seats and some (but less) where the booth back meets the bench. I feel a little funny about asking someone to come and wash the table.
The staff was friendly and asked several times how we were doing. I beleive I will
return.