Ikea Burbank California Kitchen Dept Lost our order twice, Then got it Wrong, No accountability, No Concern for our deadline, No apology, Terrible Phone Waits. Burbank, CA Burbank California
We placed a telephone order for two items that never got processed.
We called it in again and they sent a Customer Credit Card Authorization Form which we had to fill out and fax back. Still no acknowledgment, no receipt. I called and navigated the sappy, insulting phone tree and got someone who couldn't find our order in their computer. I called back and got a manager who had me fax another Form to him. Still no acknowledgment or receipt, even after he sais he'd handle it personally. I called to find out the fax never arrived due to "no toner in the machine". I call again to see who I can yell at, and find out that they got our order wrong.
Meanwhile, our contractor is waiting for these items and our kitchen is a wreck. It has been 20 days since we first tried to place our order, and still nothing has worked.
Jonas
Los Angeles, California
U.S.A.