Complaint Review: Il Fornaio

In the course of one day three separate reports were filed against a restaurant that previously had none. In the two months since, only one more report has been filed, and I have a hunch that it too came from the same source as the others.

If these reports were in fact filed by four different people, then there are four people out there with a very similar, although very unique, writing style. Consider the following excerpts, each taken from one of the four separate reports:

"stealing us through the tip was something that often happened"

"but if the same server gets usually complaints for alterations in the tip amount"

"Why does a restaurant like il fornaio keeps in its staff a person who steals from a guest?"

"he suggested another one much more expensive"

Also, look at how each of these reports concludes:

"Personaly I blame the management for this... a few hourly paid employees can be easily removed from their jobs and be replaced."

"a guy who has been known just for getting extra tips...the ones he gets after re-printing vouchers to alter tips. The person who answered supporting the restaurant, is probably a manager or someone who works for them...because there is no way someone who was a server there can deny this or say it could be a mistake...it could be a mistake if it happens once or twice...but if the same server"

"The management at that location knew this was happening, and they decided to keep the thief working there...now everyone can see the results... One of the best restaurants in Palo Alto became the shame of the corporation... now that restaurant is always empty... go by Chevy's or The Olive Garden and you'll find a much busier place...don't ask why."

"What I had to tolerate days ago is not going to be repaired with a $ 50 dollar gift certificate... There will not be talking or dealing with any manager, I am sure this is gonna be worst for them...il fornaio palo alto simply sucks... don't ever go there..."

And note, Allain, how your rebuttal concludes:

"they put the blame on someone else, that's why they cannot improve...After reading this I know which one is the last restaurant where I would go...They should learn that altering tips is not good..."

Can you explain to me, Allain, why it is that each of the complainants, allegedly five different people, all end their reports/rebuttals with a string of phrases connected with ellipses?

I'm not buying the "capitalization" smokescreen you're trying to throw at me either. You are not asked to omit capitals altogether, just to refrain from typing exclusively in capitals. Are you telling me that each of these "separate" reporters misinterpreted this in exactly the same way? And it's not as though capitals weren't used at all, each of the sentences start with a capital, the problem is that there are consistent capitalization mistakes.

I can also tell that each of these reports were written by somebody whose primary language is Spanish. There are extremely telling signs of this, such as the interchanging of the words "at" and "to," conjugation errors, and word placement that all suggest a Spanish speaking author.

So we now have five different Spanish speaking individuals who all, mostly on the same day, posted complaints against the same company, all ending in ellipse-separated phrases, all with the same writing styles, all with the same word placement and capitalization issues. Ed, these reports, and a couple rebuttals, are definitely coming from the same person.

Now, then, I wouldn't have gone into this so in-depthly were it not for the fact that you just accused me of being a shill. It is patently obvious that one person has posted comments under several different names and you know it because you are that person.

One of your alter-egos was an employee who guarunteed us that no one named Carla had ever worked there, j'accused a manager, and corroborated the statements made per Carlos the waiter. This leads me to belive that there never was a tip-enhancing incident, or, if there was, it didn't happen to our multi-reporter.

Here's my synopsis: you are a disgruntled ex-employee harboring animosity towards your former employer and your ex-coworker Carlos. To retaliate, you filed multiple fraudulent reports against the restaurant and the waiter.

If you have legitimate gripes against your former employer, then raise them by all means. Not only is it grossly inappropriate for you to submit fraudulent reports out of spite, but it is also highly unnecessary. That is, of course, unless you have no legitimate complaints, in which case I advise you to take your grudges elsewhere.

If I read both, the person who says being an ex-employee and the reader who says that the same person wrote the same three messages, we can easily notice than people from the Il Fornaio Corporate or its managers where who actually posted those answers trying to wrap people. If the three messages were no capitalized in some nouns, it's probably because when everyone fills any report is strongly recommended no to use capital letters. The first issue with this restaurant is that instead learning from its own mistakes, they put the blame on someone else, that's why they cannot improve...After reading this I know which one is the last restaurant where I would go...They should learn that altering tips is not good...

Robert, Roque, Dan, whatever you wish to call yourself at this point, there are several tell-tale signs that the same person posted all three of the complaints against this restaurant.

Not only is the writing style identical in each of the reports, but all three share in common a lack of capitalization of proper nouns, and in all three reports "Palo Alto" is not capitalized in the tagline. There are a couple other technical signs, but I won't get into them. Suffice it to say that you are at least not fooling me. The Editor can correct me if I'm mistaken, but I don't think that's the case.

Please respect the legitimacy of this site and refrain from making what happened to you look like it actually happened to three people.