ILD TELEPHONE SERVICES - 10 15 15 800 CHARGES NOT RIGHT charging someone charges when they dont use ild teleservices incorporated Santa Rosa ca
i been charged from ild teleservices a charge for 7.14 for something i did not use...i reported it to the CPUC
i need to know who else is involved
sharon
Santa Rosa, California
U.S.A.
1 Updates & Rebuttals
Ild-Customer Service
Ponte Vedra Beach,Florida,
U.S.A.
ILD can Assist
#2REBUTTAL Owner of company
Mon, July 13, 2009
Hi Sharon,
I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill. We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement.
So, if you feel you have been crammed or charged without your consent, please let us know. Send an email to askild@ildmail.com or call us at (800) 953-7765.
Regards,
Sandra