ILD Teleservice Billed $19.95 "NEED the Info" Service That was NEVER Authorized Forest Lake Minnesota
I found out a few days ago when I went to look at my Verizon Bill that I was being charged for a "need the info" service. I had never heard of it. It was 19.95 plus taxes which came out to 21.15 extra onto my bill.
I promptly called the toll free number to find out about this charge. The person that answered put me on hold for 3-4 minutes and then finally addressed my question. She insisted I signed up for this service "online" and promptly reads off an email I had years ago. This apparently was the email that was used for the "signup". It was a defunct adelphia.net email and I hadn't used it quite some time. The company went bankrupt and I no longer have access to it. I told her this and that obviously the order was fraudulent.
I thought the connection went dead because there was silence and I had to say "hello" a few times . She finally responded that she would cancel my service but I would have to pay the previous charges. I said I did not authorize the service. and shouldn't have to pay She says she has to go by the internet order. I ordered the service so I have to pay.
At this point, I am frustrated and angry. I demanded to speak to her supervisor or even the head of the company. She said she would transfer me and the number rang and never was picked up. I tried calling back but no answer.
I called Verizon and they said they would take the charges off the bill but that ILD would probably bill me direct. I am NOT paying this charge. I have filed complaints with the FCC and the consumer bureau and will continue to address this fraudulent company. I have sent them a letter which states my position( as I can't get them on the phone) and also states I am reporting them.
Leslie
State College, Pennsylvania
U.S.A.
3 Updates & Rebuttals
Ild Teleservices
Ponte Vedra Beach,Florida,
U.S.A.
To Resolve ILD Teleservices Billing Issues, read here.
#4UPDATE Employee
Fri, April 18, 2008
Similar to the way Visa and MasterCard process credit card payments on behalf of merchant customers, ILD is a billing clearinghouse that processes phone billed transactions on behalf of merchant customers.
The reason you see a bill from ILD Teleservices is because you or someone in your household may have signed up for services through one of our merchant-customers. The name of your service provider should be listed under ILD Teleservices on your phone bill. Usually, it states ILD Teleservices. Billed on behalf of
If for any reason you disagree with the charges or have not been able to resolve questions to your complete satisfaction, we at ILD want to know. Please contact us and we will help you find resolution. Please visit http://www.ildteleservices.com.
Ild Teleservices
Ponte Vedra Beach,Florida,
U.S.A.
To Resolve ILD Teleservices Billing Issues, read here.
#4UPDATE Employee
Fri, April 18, 2008
Similar to the way Visa and MasterCard process credit card payments on behalf of merchant customers, ILD is a billing clearinghouse that processes phone billed transactions on behalf of merchant customers.
The reason you see a bill from ILD Teleservices is because you or someone in your household may have signed up for services through one of our merchant-customers. The name of your service provider should be listed under ILD Teleservices on your phone bill. Usually, it states ILD Teleservices. Billed on behalf of
If for any reason you disagree with the charges or have not been able to resolve questions to your complete satisfaction, we at ILD want to know. Please contact us and we will help you find resolution. Please visit http://www.ildteleservices.com.
Leslie
State College,Pennsylvania,
U.S.A.
ILd teleservices responds
#4Author of original report
Wed, April 09, 2008
I had sent a priority mail letter with signature confirmation to the Need for info customer service. I had not been able to speak with a supervisor as the phone rang but was never answered. The letter was received Saturday and by Tuesday i received a call. In the letter I told them I would NOT pay the charges and that I was reporting them to the FCC, better business bureau and other consumer agencies. I did report them to all of them. The message was garbled but it sounded as though they were still charging me. I called the number on the caller ID ( not the 800 number she left) I asked for the supervisor and was asked who I was. I said a very unhappy person. I was quickly put through to the supervisor and she told me immediately I would get credits for the charges. She told me her name, employee id number and will make sure everything is fine. So I guess threatening them did the trick. The woman was very cooperative. Now we shall see if the credit gets listed on my bill