ILD Teleservices - Calling 10 10 15 15 Ridiculous charges for a directory assistance we did not dial Visalia California
I was paying our telephone and there was an unusual charge and after calling ATT discovered that this one charge was for a company stating we used directory assistance, the charge was $4.99 and tax was added totaling $7.14. There are only 3 people in the office so I thought I would follow it up and found it was a company listed with a fraud/Ripoff and so I phoned the Telephone co again and they finally agreed to remove this charge. I wanted them to, not just remove the charge, but investigate. This is a terrible way to get lots of our $ and we will have to keep a close watch.
1 Updates & Rebuttals
Jenny
Dallas,Texas,
United States of America
Were not a fraudulent practice
#2UPDATE Employee
Wed, June 02, 2010
Were not a fraudulent practice heres what we do:
ILD Teleservices is a convenient and secure payment method designed for purchasing on the web or over the phone. Like a credit card company, ILD acts as an agent to transfer funds between buyers and merchants for services charged to the telephone bill. Through relationships with telephone companies like AT&T and Verizon, ILD gives merchants the opportunity to let their customers charge their phone bill for products and services such as long distance, internet access, and collect calling. ILD provides this service to a variety of merchants, including EarthLink, NetZero, Juno and others.
If you feel like youve been charged in error, please contact us at askild@ildmail.com, call us at 800-637-4009 or visit our help center online at http://ildteleservices.com/resolution-center.html.
Thank you,
ILD Teleservices