Complaint Review: ILLINOIS BRICK CO

I bought FonD du lac from the Schaumburg location in Aug 2018. At this time I was told, by the customer service, they accept returns with 15% stocking fee. When I called back the sales guy said I never told you this, and you are my customer since we started talking. I.e. anything I was told by anyone in Illinois Brick Company is void since I talked with him. Really unprofessional. I did not have time to deal with level. And I was lucky to find someone else who bought it.

Now for your own sake, make sure you do not trust this Illinois Brick Company location and deal with any of the other locations across Chicago. If you have to, make sure you phone record your conversations with them. And for your own benefit make sure you do not deal with Greg Huxtable, this was the sales guy who went against his own companies' word not to give back some of the commission he made.