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ILMG Inc NGOA 636-922-9310Universityofguns.com Failure to deliver as stated Saint Charles Missouri
Received email from gun owners email informing of special offer for G700 flashlights. Ordered three for Xmas presents on November 25, 2015. Received email from NGOA - 636-922-9310 acknowleding my order and the charge to my credit card. Did not receive the email that I was supposed to receive providing tracking number for shipment. Called phone number and received pre-recorded message that they were running 10 - 14 days behind in delivering product. Called a week later a was placed on hold for some time and then was told to leave message for callbac. No callback ever received. Called several days later and was placed on hold again but then was offered the option of leaving a number and I would be called by a representative when my turn came up in the que. Never received a callback on the two times that I called. Sent emails to support@universityofguns.com to check status. Only received response acknowledging email request but no order status information.
On December 18, 2015, did some internet research on ILMG Inc. and located a physical address. Contacted Saint Charles City to check to see if company had a business license only to be informed that they had no record of a bisiness license for this company. Clerk indicated physical address was in unincorporated area of St Lous County and that last know business at that address was a matteras companny. Contacted St Louis County Better Business Bureau only to find out that that had received numerous complaints about company charging customers credit card without subsequent product delivery. Bureau had issued "F Rating" for ILMG Inc. Have since initiated Dispute action with my credit card company
Beware of any offerings of "free targets" or other product offered by NGOA or ILMG because they may onlybe a scheme to take cutomers money and never deliver promised product.
1 Updates & Rebuttals
Lumitact
Saint Charles,Missouri,
USA
Holiday Set Back
#2UPDATE Employee
Tue, February 09, 2016
During the holiday season it takes 10-14 business days not including weekends or holidays to ship out items. All items ordered have now been processed and shipped. If items were not received individuals need to contact us at 636-922-9310 Monday-Saturday 9-5pm CST. Due to the large holiday rush we were unable to get back to the several hundred thousand buyers as we are a very small company. We have since fixed the issue and contact with us is much easier to access.
Lumitact