Complaint Review: Imagination Perfumery

I recently placed an order with this company. Their home page promises, among other things, free shipping, without any qualifications, conditions or minimum purchases. Nevertheless, I was charged a shipping fee.

I contacted customer service and was told that despite the fact that the site advertises free shipping as above, it requires a minimum $75 order. They repeatedly refused to refund the shipping fee. The issue is not with the fee itself, but with the fact that are advertising falsely and refusing to make good on their promises. It does not appear that this company can be trusted.

Joe
Sarasota, Florida
U.S.A.