Complaint Review: Imagine Gold Mastercard

As part of the agreement in recieving an Imagine card, they are linked to your account to take out payments.

I have NEVER had a problem with them deducting $$$ from my account until recently. I noticed that it was taking a really long time for my payment to post to my account.

Finally I noticed that Imagine stated that my payment was returned. I called Imagine and they asked to verify my account.

For some reason they suddenly had the incorrect acct number! It was different from the number I had given them, the one they had always debited from and the one that showed on my acct page.

Because of the so-called returned payment I was charged $35 which then put me over my limit which caused a $25 overlimit fee.

I called the company and they REFUSED to reverse ANY fees! I called over and over and over and FINALLY got them to reverse the overlimit fee as a curtousy (not because of any error on their part)! They still would not return the $35 fee even after I got a statement from my bank stating that they did not have the correct bank account number and that is why the payment was refused.

I decided to just give up and let them charge me $35 for their error....

Today I pulled my credit report and saw that my acct was listed as CLOSED!!!!

I once again called Imagine and they stated that the returned payment was why the account was closed and I could reapply for the card in 7 months!!!

I have called them multiple times to have the card reinstated because the error was on thier end but they refuse! Rhey have even hung up on me multiple times!!!

Cheyenne52883
Redding, California
U.S.A.