Complaint Review: Imagine You New

I would like to say I tried their services…but still unable to.

My fiancé purchased me a spa deal for me through Groupon for my birthday back in March. The first available appointment (Anytime / Day) that had was June 20^th so I took that one and had to take a half day off of work to make it. I received an email 2 days before my appointment confirming it…..so we’re all good, right? Wrong! I show up at a couple minutes before my scheduled time and they check me in and sit me in a room and ask me to fill out a form, a couple mins later they come back in and get me form and my Groupon and state that someone would be right with me….well after 25 minutes of waiting a lady finally comes in and stats that they are short technicians and will have to reschedule my appointment, REALLY!!!  She advises me that she is unsure when she can fit me in and will have to call me once she reschedules some other appointments. Well It has been 3 weeks now and I haven’t heard back from anyone as of yet. I have called them numerous time and no one ever answers the phone,  I’ve let messages with no response also. I would never refer this place to anyone….ever!