Imax Bankcard Network - Pegasus International stole $1218.25 from my bussiness account after i guit thier service 10 days after i stared.after getting charged for a machine after they rendered my machine unusable.then thier machine wasn't working and i was not getting any response from either company,getting the run around. Valencia California
i was trying to get my expenses down when caln from pegasus international called and promised me they could cut my rates, use my machine, and no early termination fees,icould quit at any time.i signed a contract that he said he waved all the stipulations that were on the contract. this was in december and i said i didn't want to start until january.come january they attempted to down load thier program to my machine and instead rendered my machine useless. ithen had to buy there machine that was the same one i had for345.00.then on january 7 i recieved a bill from imax bankcardnetwork for service charges for december.iwasn't hooked up till jan 5 2009.when i called imax they said iwould have to call pegasus.when i called pegasus they said vicky the customer service person was'nt in and they would get back to me,not! that was the beginning of run arounds in aperiod of 7 days ,the machine not transfering debit card charges to my account and obout 9 calls,i wrote aletter to imax and pegasus explaining my dissatifaction, and the reason i guit thier service. i then put a stop on my bank account for any transactions from bank card ach1. imax then changed the with drawal name to imaxbankcard and with drew 1218.25 from my account.thankyou and please contacted me with any other complaints
Mike
suttercreek, California
U.S.A.
1 Updates & Rebuttals
Pegasusintal
Portland,Oregon,
U.S.A.
Creative Exhaust Michael Costa
#2REBUTTAL Owner of company
Wed, March 25, 2009
When Michael Costa, the owner of Creative Exhaust signed his Merchant Processing Agreement he was well aware that there was a cancellation fee and he was signing a 3 year contract. It is stated right in the agreement that the merchant signed and faxed back into my office. My technical support staff attmepted to get Mr. Costa reprogrammed in December and Mr. Costa told them he wanted to wait until after the 1st of the year. Anyone who has previously accepted credit cards in the past is aware that once a merchant number (mid) is issued for a merchant application that you the merchant submits, will start to be charged your monthly fees whether you use your terminal or not. If you choose to wait to be reprogrammed then you are still responsible for your monthly charges. That is why we tried to get Michael Costa with Creative Exhaust reprogrammed in December. If we would have waived anything on the contract it would be in writing on my company letterhead stating which fees would be waived with my signature. When my tech support tried to reprogram Michael Costa's credit card terminal it had an issue with the previous processor. Issues like those are out of our control and we are unaware of issues such as that until we try to reprogram their equipment. Michael Costa with Creative Exhaust was given the option to return to his previous processor or purchase a new terminal at wholesale cost. Michael Costa with Creative Exhaust chose to purchase a new terminal. My office staff had tried numerous times to help Mr. Costa but it seems he wanted everything for free. When Michael Costa with Creative Exhaust contacted my office and spoke with my wife she explained to him why he had the charges from December and he agreed he was the one who wanted to wait until after the 1st of the year to be reprogrammed. She told him since it was his decision to wait there would be no refund. He also told her he planned on cancelling his account then and she told him as indicated on the Merchant Processing Agreement that he signed there would be a cancellation fee. Mr. Costa acknowledged the cancellation fee but said he refused to pay it. The heading on Mr. Costa's bank statement reading "bankcard ach1" is when the processing bank deposits your credit card transactions or withdrawls your monthly fees. Imax DID NOT change their withdrawl name because the cancellation fee is with Imax not the processing bank. I felt it was necessary for me to address this slander with the correct information. My company and processor keep documention notes regarding every phone conversation with Mr. Costa and after reviewing those I feel his report on here is nothing but deceit and slander. This is what gives a good company like Pegasus International a bad name. Mr. Costa obviously did not read his contract he signed and that his own responsibility.