Imerchant Direct Took over $1700 out of my account after I was told by email there would be no penaties. Phoenix AZ
So, had a few problems with this company concerning my terminal, commuication and setup. When IMerchant finally realized they did something wrong (I had to send proof), I was told I would be refunded and could get out of my contract 2 months early. After contract end date, I was debited over $1,700 on my business account.
I have an email specifically stating After calling for 2 days and being on hold for over and hour, I was then placed on hold again for 15 min while I was transferred to Implementation Dept, who just kept talkin in circles and wasting more of my time (an hour). He kept saying I got out of my contract early and the fees automatically happen. One was for terminal fee. And I was threatened by National Sales Director that she would debit my accout for the terminals.
I told her the email states I have till the 10th and not to touch my money or it would be stealing. Well, they stole it alright. How are you suppose to return equipment same day they debit you for it? Now I'm told I have to wait 7 to 10 before the accounting department can even see this debit? Consumer beware! I feel like they are now playing games with me because I ended the contract with them