Complaint Review: Immediadent

The first time that I stepped into Immediadent was last week, April 21, 2012, and I had an appointment at 1 PM. I got there a little late due to getting a bit turned around to where I needed to go. When I got there, the lobby was filled with people and, apparently, they had been there for hours. I filled out all the paper work and gave it back to them. They told me to sit down and wait.

I was never seen for the 4 hours that I sat there patiently waiting, even though there is a sign that says that you shouldnt have to wait for more than 30 minutes. I was sitting next to a mother with her son who had been there for 5 hours and he had his wisdom teeth coming in and he was bawling his eyes out. They told him it would be 30 minutes.

Anyway, as we were waiting, I noticed that they were only allowing others to get in first, such as an African American male walked in, holding an ice pack on his mouth and he just walked right in and got to see the dentist right away. The receptionist working that day was also African American, and she did this for other people. The only people who were in the lobby were Caucasian. Im not racist, but it seemed to me that the people working in this office were on this day. So, since I didnt get to be seen, I had to reschedule for an appointment today at 9 AM, which is when they open.

Today, April, 28, 2012, I get there 10 minutes before my scheduled appointment. I wait almost 30 minutes for the dentist to get there. He was not there when the other client and I first came in. I had to ask what was going on and complain to them that I waited 4 hours the week before and I had an appointment. Once they got me in, they asked why I was there. I told them that I needed my teeth cleaned and that I wanted to be checked for gum disease because it runs in my family. The dental assistant looked at my teeth and took the x-rays.

The dentist came in and looked at my x-rays to see what all needed to be done. He asked me why I was here, and I had to repeat what I told her. (You would think that he would have listened to her.) Anyway, he then looked at my teeth and proceeded to tell me that I needed a crown and have 3 cavities. I also need all 4 quads scaling and root planning, which is not covered on my insurance and will have to pay this out of my pocket. He told me that it was a preventative deep cleansing or something like this, and this cost $1100.

He didnt bother to even clean my teeth. It seemed to me that all they wanted was the money up front to do this procedure. This does NOT even include the 3 cavities and the crown, which costs $499. I wanted my teeth cleaned, but they didnt even offer me that service. This was a waste of my time and theirs. I think that they should have honored my teeth to be cleaned at least, but the dentist just looked at me like I was the stupid one. The employees, including the dentist, are so rude and unprofessional. The only thing that they did was recommend me to another place where I could go to get this cleansing done (this does not include the crown and other things) because their services are more affordable.

This place should be shut down. If they are not going to offer even the basic of dental work to be done, why are they even opened to help people? They also tell people over the phone that the wait is only 30 minutes when most people end up waiting almost 5 hours to be seen and sometimes are there the whole day. They close at 9 PM. Their services and professionalism are awful, as well as inconvenient as they make you wait so long.

Also, last week when I waited the 4 hours to NEVER be seen, my mother was watching my kids for me and she had things to do. I thought that I would be in and out of there, but I wasnt. She was really upset that they inconvenienced her, me and my children. Due to all the above, I will never go back to Immediadent again and I will never recommend anyone to go there again.