Impact Computers Unacceptable substitution, failure to pay return shipping Hollywood Florida
I ordered a specific hard drive based on their web site's statement that it was available. The drive is a replacement for a RAID array of 4 drives, one of which had failed. My documentation for this set-up states that all 4 drives must be identical. If their web site had clearly stated that they reserve the right to substitute a different drive for the one ordered, I would have gone elsewhere.
Their order acceptance statement hidden on their site says the following:
"we will ship a product that has the functionality and performance of the Product ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible."
My argument is that a 250GB PATA drive is not functionally equivalent to a 200GB SATA drive.
The drive sent was worth 1/3 the drive that I ordered,, and they refused to refund shipping when they were the ones who made the error.
Googling "Impact Computers Reviews" would show how badly they treat their customers.
2 Updates & Rebuttals
ImpactComputers
Hollywood,Florida,
Proof of Purchase
#3UPDATE Employee
Tue, March 25, 2014
After reviewing the compliant we were not able to find an order shipped to NH with quantity 2 Hard Drives. If the cusotmer could please provide and Order/Invoice number so that we can review the compliant and further assist the customer
ImpactComputers
Hollywood,Florida,
Please provide the Order/Invoice Number
#3UPDATE Employee
Mon, March 17, 2014
Please provide the Order/Invoice Number to this compliant as we do not have any recent orders that quantity 4 drives was shipped to NH. We would like to see what the problem is by reviewing the order. If you could please provide the order confirmation number we can further assist you in any problems you may have.