Complaint Review: Impact Resource Group

I have been employed by Impact Resource Group for & months. The company also goes by the names of National Product Services and We're Ready to Assemble. My Service Coordinator is in Ohio, and my District Manager is in North Carolina. My Service Coordinator I've never seen, and my District Manager I've seen approximately 3 times since I was hired.

When I started, I had bicycle assembly work every day, then there were a couple of days when there was no work available. Then came the Christmas Season and the work load increased dramatically, Now that February is almost over I am getting very little work at all.

Working one day a week at less than minimum wage does not bring in enough to pay bills. I have sent repeated emails to my District Manager to which he either ignores or refuse to respond. I have been told that some of the managers in the serviced stores do not want me in their stores due to alleged improper assembly or taking too much time to do the assemblies. None of the managers at the serviced stores have addressed me directly on the alleged issues. A couple of weeks ago I traveled 150 miles round trip to an assembly job. Rather than reimbursing me for mileage, they actually deducted money from my pay check!

There are other jobs to do such as assemble furniture and grills, but my District Manager seems to think either I can"t do it, or refuses to let me do it. This is despite my asking to do something else rather than bicylces. When ever I talk to my Service Coordinator, which is rarely, the response I get when questioning my lack of work is "stores are not selling very many bicycles at this time." If you wan"t to do something else you have to talk to the District Manager. It does not do any good to call him, because he almost never bothers to answer his phone and youre automatically transfered to his voice mail.

The last time I did actually talk to him, he stated that this may not be the job for me because I cannot turn out 35-40 bikes in a days time. When i was trained, my trainer told me that he can easily do 25 bikes a day. This seems to be acceptable to the District Manager.
When he hired me he never told me that there would be times when there would be no work available.

My advice is, if you see an advertisement From Impact,NPS,NASCO, or We're ready to Assemble that says you will be paid at least $14.00 an hour, don't believe it and do not answer the add. If you do, you will regret it.

Mark
Petersburg, Virginia
U.S.A.