Complaint Review: Imperial Benefits

In November of 2003 we got a phone call from Imperial Benefits. They asked us if we wanted a credit card with a $3000 limit for $279. So we of course gave them our checking account number and they took out the money and told us we would get the credit card in 30 days.

Well we waited and it never came so we called and they apologized and said there would be an application in the mail. Well that never came so we called again and told them we wanted our money back they said they would have it direct deposited all $279 by 4-2-04. Well that never happened so we called again and they said that they couldnt refund our money its been to long, so we told them to send us a credit card.

Well they never sent us anything so we called and wanted to speak to a manager, they put us on hold for over an hour and the number isnt toll free but then they would hang up on us about the time they closed. Well I called back again and they said it would be direct deposited again on 4-23-04 but that never happened. So I called and they are supposed to check on it but they were very rude. I am gonna keep trying. I even told the better business bureau.

Tomas
mt. Vernon, Illinois
U.S.A.