Complaint Review: Imperial Benefits

in January i applied for an unsecured MasterCard online. a couple of days later, i received a phone call from a customer representative from Imperial Benefits by the name of Jessica Turner. she explained to me this was a credit card to rebuild my credit. i agreed and the amount of $279 was taken from my checking account. i was told i would receive the card by the first week in February. the end of February came, and still no card. these people had my money since January 23rd so i should've received my card. i called the phone number and got a very rude customer representative. he told me i should receive my card by the end of the week. i didn't.

i made another phone call the beginning of the week, and got the same rude customer representative. i asked to speak to a supervisor and was told "He is at a meeting. What good would it do you anyway?". well, by the end of the week i received my "package" in the mail. excited that i finally got my credit card, i ripped open the box to find no credit card. there was though an application for a Freedom Cash Card by MasterCard. now they were asking me for a fee of $39.95($27.95 for card processing and setup fee and $12 for the initial load on the card). i was also promised a credit line of $3000 and now it suddenly dropped to $2500. i never sent the money and the application back. now i'm just trying to get my refund from this "SCUM" of a company.

Amy
Easton, Pennsylvania
U.S.A.