Complaint Review: Imperial Car Computer Exchange

Purchased a re-manufactured PCM for my 2002 Dodge Durango. After three reprogramming efforts by company, it never worked. Company not responding. 09/03/2012--I purchased PCM from company due to car not starting and getting "no bus" code in odometer window. I had to estimate mileage on Durango and my estimate was 2089 miles too low. I installed the PCM and "no bus" problem was cured but car would not start. I could then get the accurate mileage from the odometer screen though. I returned PCM to company and it was reprogrammed and returned. I installed replacement and was getting "no bus" code again and car would not start. Company discovered it had not used the correct mileage when reprogramming, so I returned the PCM again. In the meantime I had already returned my core (the original PCM) in order to activate warranty. Company returned PCM and again car would not start but "no bus" code was gone. Company said there must be other issues with car causing it not to start. I investigated and found no "switching signal" to the coil. This can be caused by a bad PCM, a bad crankshaft position sensor, or a bad camshaft position sensor. To cover bases, I replaced the crankshaft position sensor and the camshaft position sensor but car still would not start. Company response this time was that I should take it to a "reputable shope" to have it looked at. Company felt it was unlikely that 3 units would not solve my problem.

So I purchased a MOPAR re manufactured PCM (cost $561.80 plus shipping. I had the Durango towed to a Dodge dealer who flashed (programmed) the MOPAR PCM and the car started immediately. Note that the labels that the Company puts on its PCM warns that its PCM cannot be reprogrammed or the warranty is voided. I purchased the "re-manufactured" PCM from CarComputerExchange/Imperial Auto Sales on its express representation in its advertising that this was a "plug-and-play" replacement PCM for my vehicle. Clearly it was not. Either it was not even re-manufactured as represented or the programming was faulty. The company's delays and mistakes caused the expiration of the return date. Company has stopped responding. See e-mail chain for order information below: Donald Thanks for working with us on this. In the box, please note the current Mileage. On the outside write "Attn: Tech Department". Thanks CCEx Customer Service Thanks. I will send both units. On Sep 8, 2012, at 12:08 PM, "CarComputerSales"wrote: > Donald > > The mileage being this far off can definitely cause a "No Start" issue. When it comes to the 5.9L Duango's, other factors could play a part as well. The best thing to do for us to assist you quickly, send both Units to us with the Return Label we provided in the box. We will be able to correct the mileage and analyse thetwo Units against one another to see if the program coding is matching, or if there are other issues with the ECM causing this "No Start". > > Let Us know what you are able to do. We will note the account with the issue you are having so the Tech Department will be aware of this on Monday when they are back in the office. > > Thanks > CCEx Customer Service >