Complaint Review: Imperial Moving

We recently used Imperial Moving for our move from the UES to Weehawken, NJ.  I was extremely disappointed with our experience.  While they ultimately completed the job and moved our furniture and contents, it was definitely not done without damage and headaches.  Knowing that their initial quote over the phone would be a low-ball offer, we requested an on-site visit to get a more accurate quote.  After a representative visited us, we were given a more realistic quote that we were satisfied with.  However, come moving day, it seemed our sales agent Anthony, did not communicate half of what the representative saw at our on-site visit.  The movers didn't even know we had stairs at our new location even though I repeatedly told the sales agent we did.  Throughout the move they said they would have to charge us additional for this and for that which ultimately was going to add hundreds of dollars to our initial quote.  After some debate we settled on an increase of $150 over our initial quote.  This was done mostly because we felt bad that the actual movers (who are doing the back-breaking work) weren't notified about certain characteristics of our new property.  Now I don't know if this is standard moving practice, but we had five movers taking furniture/contents out of the old apartment and only three on the other side for the move in.  Maybe this is a tactic to increase the overall time it takes to complete the move therefore giving them a reason to charge us more?  However, what I was most disappointed with was the un-repairable damage done to a piece of our furniture.  This was a dresser that was in the family for years and the huge chunks of wood that were chipped off will never allow it to be restored to its initial condition.  Their insurance policy is the standard commercial "$.30/lb” so even if we said the dresser weighs 200 lbs, the most we would receive would be $60.  After submitting a claim to their support team and leaving several messages, I finally heard back from them seven days later with an offer of $100 in hopes this would mitigate our concern over the damaged furniture. But what I found truly offensive, was attached to that $100, was a stipulation that we have to sign a contract agreeing not to leave any bad feedback on any social media outlets.  Basically, they offered us an extra $40 as hush money to sweep our experience under the rug.  This alone is why I am writing this review and I will make it a point to tell anyone I can about how this company treats you as a customer.