Complaint Review: Imprint.com

I ordered 200 silicone wristbands through imprint.com on November. I used the rush shipping option, since I needed the wristbands for a show on November 26th. Since I don't live in the greatest neighborhood, I requested and made it imperative that imprint.com require a signature upon delivery through FedEx, and NOT to just leave the package on the front step. The total cost of this order, with shipping, was $143.

On November 18th, FedEx.com reported the package was delivered, including the note "Left at front door. Signature Service not requested." I was home all morning; no one knocked, no one rang the doorbell, and the package was stolen from my doorstep.

I initially made my first complaint on November 20th, which was a call to imprint.com's customer service. I was told that I would need to obtain a claim number from FedEx in order to re-ship my item. After 2 days of attempting to obtain a claim number, I was finally given one, which I passed on to imprint.com's customer service.

Between November 21st and November 22nd, customer service replied immediately and quickly. However, once I stated that my deadline of November 26th was approaching too soon to receive a replacement shipment, all communication from their end ceased. The only communication made was from a customer service rep stating that they would pass my request on to management.

Since then, imprint.com has not communicated at all with me. They refuse to reply to my E-mails, they refuse to reproduce and re-ship my order, and they refuse to give me my refund. I am furious at imprint.com and will be contacting a lawyer in order to get my money back.