Complaint Review: IN technologies

I initially contacted them about seeking aid to help in uploading pictures from my camera to the computer.  Once I allowed them access, I was informed that my files were corrupted, and they could fix it.  Needless to say, not only were the files not cleaned, but they were not able to help with the problem I'd initially wanted fixed-I found out that I hadn't needed them in the first place-and didn't even inform me when they were done.  I found out that, besides not being able to clean out my files, but all of my firewalls and virus protections had been deactivated.  When I called to complain, they told me that I was only allowed to ask for a full refund within 15 days, and if I allowed them back in, Everything would be 'fixed'.  They finally agreed to refund $100.00 of it back, as they had 'worked' on my computer, but still wanted another chance.  "Fool me once, shame on you..."  They also informed me that I had received an email with the contract I'd 'signed', which I never received.  I did not use a credit card, but I did use my bank debit card.  The initial charge was $199.99.