Incomm, Inc. - Brooks Smith, CEO Vanilla Gift Card > > > S T O L E N M O N E Y ! < < < Jacksonville Florida
Fraudulent transactions on 1/31/16, and 2/1/16 (2) left a balance of $0.03 on my $25 Vanilla Gift Card.
The loss was reported on 3/8/16. The "Transaction Dispute - Request Form (Trouble Ticket #731413)," provided by Incomm was completed and submitted on 3/9/16 by fax, thereby satisfying all requirements for reimbursement.
103 days later, despite repeated calls to "Customer Service" (800-571-1376), Mrs. Alzadia, a customer service supervisor, has stalled me again, instructing me to "call back in two weeks."
2 Updates & Rebuttals
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#3Author of original report
Mon, June 20, 2016
The $25+ is hardly an issue.
There have been 212 complaints filed with the Better Business Bureau in the past 3 years against Incomm, Inc. in Atlanta, GA, the parent company, 60 closed complaints in the past 12 months.
One must wonder what the total number of unreported losses might be. Does the 60 represent 50%, 25%, or possibly 1% of the total? Are the amounts lost $25 in each case, or could there be some for $100, or $300, or more?
What is the possibility that total losses could be in the tens or even hundreds of thousands of dollars?
At what point does this scam become an illegal enterprise?
There is a way to put an end to this organized theft:The court of public opinion is all-powerful. The CVS/Walgreen Pharmacies, the WalMart/Sam's Club/BJ's Wholesale, and other retail outlets that participate in this decpetion by selling Vanilla Gift Cards are vulnerable to the whims of their customers.
Tyg
Pahrump,Nevada,
USA
Sorry but....
#3General Comment
Mon, June 20, 2016
The REAL issue is that THEY cannot prove one way or the other that YOUR issues were not fraud on YOUR part. So they do nothing. YOU personally can give them all the info in the world. At the end of the day its a PREPAID card and THAT gives them all of the protection.