Complaint Review: Incorp Services Inc

Incorp obviously knew since they serviced this company called "FirstUSA Group" were a bunch of scammers who ripped me off promising me that they would post tradelines on my DandB account. When you look up the status for firstusa group it now shows revoked, this is because they set  up shop to rip off and deceive customers claiming they can post credit tradelines. These basterds should go to jail for what they did but the cops refuse to do anything about it. incorp serviced them and they are responsible for their actions.


Firstusa Group

We are huge supporters and endorsers of the Rip Off Report and welcome the opportunity to respond to the above "complaint". It is not generally policy for us to provide any details of client transactions, however the client has brought his transaction into a public forum.

This client placed the order not with us, but with a partner's website on 1/23/2007 and agreed to the Terms & Conditions therein. The order placed was for documents to be filed with a state office. The documents were prepared by our office in a timely manner and sent to the client via email to be signed and returned via mail with original signatures.

The documents were not received back signed from the client until 3/23/07 (A FULL TWO MONTHS LATER!). Upon receipt they were submitted to the state office and subsequently rejected by the state, the rejected documents were emailed to the client again on 4/13/07 and the client was contacted and instructed regarding incomplete information as well as the failure to meet the government's requirement of Black Ink only. This requirement was noted in BOLD clearly TWICE on the document and in the instructions.

The client emailed requesting cancellation of the order on 4/23/07 and was called on 4/24/07 to discuss the request. The client explained that he was not satisfied with the amount of time it had taken to that point and that he was angry with his previous representative for not telling him the documents had to be signed in black ink even though this was clearly indicated on the instructions as well as on the forms. His representative explained that he was not eligible for a full refund since we had done everything promised and that we could only file documents as quickly as he could get them to us. He was told he would be eligible for a partial refund of the amount of his order, $247, less $75 for order processing, name check, and document preparation, resulting in a total refund of $172.

The customer stated in an earlier complaint, I should also charge them an interest for keeping my funds blocked for the entire 4 months period, and a drastic fee for screwing up my business. We assert that had the documents been returned to us in a timely manner with the signatures in black ink as the State clearly requires, the documents would have been submitted successfully and the filing would have been completed very quickly. The delay was solely due to the customer's failure to comply with the supplied instructions and the State's requirements as well as the client's failure to return the documents to our office for TWO MONTHS!

The customer also stated, The account manager Cecilia Padilla mentioned that she understands the reason I'm canceling the order which is a result of their failure and promised a full refund. So far I have not seen a penny. Ms. Padilla stated that she made no offer of a refund, only that she would discuss the situation with her supervisor.

We are not perfect and we do make mistakes, however in this instance, it was not our fault, but the fault of the customer and there was no convincing him otherwise.

The refund was approved, the client was emailed on or around September 25th, 2007 and asked whether he would like the $172 credited back to his credit card, or if he would like a check drafted. The client never responded. Since the credit was never issued, the client was sent an annual invoice and we do apologize for this.

In summary, we are still willing and able to refund the agreed upon amount of $172, withholding $75 from the original order amount of $247 for services rendered per the Terms & Conditions agreed to by the customer at the time he placed his order. In fact, I have just credited the refund to the client's card on file since he does not respond to emails.

As it relates to the complaint, it our opinion that we fulfilled any and all obligations to the customer and do not believe we should be subject to complaint penalty. We attempted to guide the customer through the process, however we cannot force the client to take action and can only act as fast as they react.

We hate it when this happens because WE LOVE OUR CUSTOMERS! We believe it is a testimony to our service that InCorp has over 42,000 active customers and we have only this single Rip Off Report. If you've ever been in the service industry though, you know that no matter how much you do, you can't please 100% of the people 100% of the time. We only do it 99.99998% of the time ;-)

Anyone considering using our services, rather than considering this complaint, please go to our website and view the HUNDREDS of unsolicited customer compliments!

Gayle Clauges
Director of Client Services