Complaint Review: Indian River Fruit

I ordered a fruit basket for my parents for Christmas on December 17, 2006. When I talked to the customer service person (Eric)he assured me that it would definately be delivered in time for Christmas. I called my parents on Christmas day to ask them how they liked their gift. They said they NEVER received a fruit basket. I then contacted Indian river and asked them. They said they were sorry for the mix up but that they would re-ship the basket "right away". Again, no basket after 3 weeks.

I then contacted them again in February. I asked if I could have a tracking number to find out what happened to my parents gift basket. I was told that they have "no way of tracking their orders" but said they would "re-ship" again. I then asked when it should be received. I was told by "mid March" I told them that, that was unacceptable and that I wanted a refund of my purchase and that I would take my business elsewhere.

As of March 6, 2007 I have not received a refund my parents never received their Christmas gift and Indian River Fruit "Customer Service" seems as if they could care less if either happened. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!

Jerome
Saint Cloud, Florida
U.S.A.