Complaint Review: Indiatimes.com

Cheated by Indiatimes Shopping by Fake Website Advertisement

Order No: 112323048,SubOrder: 3045538, dated 25 April, 2010

For a WI-FI IPHONE DUAL SIM GSM MOBILE PHONE after viewing it on Shopping Website of Indiatimes.com

See the Link for Product below:
http://shopping.indiatimes.com/Fathers-Day/Wi-Fi-iFone-Dual-SIM-GSM-Mobile-Phone/ctl/20376575/pid/4138599

Product ordered for Amt Rs. 6189/- paid via HDFC Credit Card, and thus received on29 April,2010 and after using it I found so many discrepancy and malfunction.
I registered a complaint over phone and email to Customer Care of Indiatimes Shopping.
But no response till date 5, May,2010. Then they advise me to reverse the order and will refund after courier back to company. Cancellation Complaint number given 24967 (given over phone by CCE of indiatimes shopping). The CCE also told me that I can get refund of it as I found it defective.

I courier back it via TNT Courier (same by which Order shipped) with Pick UP no: 292549 and Account Code 55959 as given by Indiatimes for Reverse Pickup for defective mobile.

On 12 May, 2010 I received back the SAME PHONE WITH NO REPLACEMENT / NO CHANGE OF ANY PART / NO REFUND.

After then, the Phone service staff of Indiatimes not responding to my Grievance and not giving me REFUND or Replacement of Faulty Phone.

Some of the features advertised are not matching are as follows:
1. Two Valid IMEI no. -- Which does not match with the IMEI shown on screen. This shows some illegal manufacturing.
2. Talking Time: 150-400 mins (depending on network) and Standby Time: 40 -150 hrs (depending on network)
However, I found Talking Time: 15 min only and then phone shutdown;  Standby Time - 60 min.
3. Dual Camera is fake, only one VGA Camera which is supposed to be working. However, company boost for 2.0 Mega Pixel Dual Camera with Dual Flashlight. One on front and another on backside.
4. Scrolling Screen feature not functioning properly.
5. All tools viz. MSN, Google etc are available in Chinese language, no option to change the language .
6. FM Radio cannot be recorded.

I had returned back the Defective and fake mobile set on 13/05/2010 by TNT courier via Docket no: DO 480 188 802 WW

After this also a phone Conference with Seller and Indiatimes Executive done and I found seller not know completely the issue sent by me on EMAIL to Indiatimes.

After a week, on 19/05/2010, I again registered a complaint over phone picked up by Mr. MOHIT (CCE of indiatimes) at 4:35PM and he gave a REFUND PROCESS NO: 270450 and advised me to wait for next 6 days as it is now under process.
On 25/05/2010 I again called Indiatimes Customer care picked up by Mr. PRASHANT at 10:35 AM. He told me to wait for 27/05/2010 as two days are non-working day in the week(Saturday and sunday).
But now today 31/05/2010 I had no response from their end, neither by email nor a phone call.. so I call them back and get talked with Mr. ASHWANI at 04:15 pm, he advised me to wait for next 48hours and your case will be resolved and money will be refunded.
But Customer Relation Manager (Mr. Hamid) told me they had no refund policy and you have had to recieve either the same product or forget the amount paid.

Many of customers are cheated in similar fashion by ordering online products from indiatimes shopping center.

Please look over the Matter and provide me help to resolve the issue.

A very Unhappy Online Customer !
Puneet J

Shahdara, Delhi