Individual Software Inc - Deceptive Advertising & Shady Business Practices Customer Satisfaction Guarantee is bogus, customer service lied, numerous times. Their policy to honor satisfaction costs consumers more valuable time than their software is worth.Products are not as advertised and often do not work at all! Pleasanton California
I purchased BizTools Pro Individual Software, Inc at Staples. Attempted to install on several different PC's, Windows 7 Professional & Windows 8.1. Not only is the product missing the files advertised on the package, the software does not work.
In accordance with their "guarantee" I sent an email to their support team within 30 days. They replied ensuring they will send an updated version and would need a copy of my purchase receipt which I sent back August 2, 2015 with the necessary information.
I heard no response and after sending 3 emails requesting status still received no response. I phoned them directly and spoke with customer service. I was told the ticket # was in process and a new version would be mailed to the address submitted with the ticket.
It is nearing October and I paid for my purchase in July. I feel like I am trying to collect money I lent out and still waiting for that "check in the mail." Ridiculous! I am taking my complaint to social media to warn consumers and filing a complaint with BBB.
Their track record as noted on BBB has customers citing a similar experience.
BBB Business Review
http://www.bbb.org/greater-san-francisco/business-reviews/computer-software-publishers-and-developers/individual-software-in-livermore-ca-15885#bbblogo
Individual Software, Inc
Principal: Ms. B. J. Reynolds-Koonce (Accounting & Information Systems Manager)
Mr. Jo-L Hendrickson (President)
Address: 2301 Armstrong St STE 101, Livermore, CA 94551-9349
www.individualsoftware.com
Phone: (925) 734-6767
Fax: (925) 734-8337
View Additional Phone Numbers
(925) 734-6767(800) 822-3522
Additional Web Addresses
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