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Inertia Tours Non Refundable Hidden Charges and Purposeful Deception Internet, Internet
I paid my initial balance towards a college Spring Break trip, when I was notified by e-mail that I needed to pay almost one hundred extra dollars immediately or else I would be charged with late fees. It turns out that this money was toward a "VIP package"- (which was barely anything besides the basic trip) that I never signed up for. I sent in the money and called to figure out why I was being charged additional money. I talked to the highest supervisor I could find and was told simply that any money I had sent to them was completely non-refundable. I was scammed into paying for something that I never signed up for.
This business is unclear, misleading, and run by what must be 24 year old frat boys who drink cheap beer and have farting contests all day.
I was treated miserably on the phone. The supervisor, whose name is Chris in case you run into him in the future, talked to me like I was four years old. He used condescending language and made it clear that my problems were of absolutely no concern to him or Inertia Tours. When I told him of my plans to file complaints and look into the company with outside help, he told me in a smug tone that no one would help me. Then he hung up on me.
I hope that no one else has to go through the frustration that I just went to with this scam of a company.
1 Updates & Rebuttals
Chad
austin,Texas,
U.S.A.
False claims
#2REBUTTAL Owner of company
Wed, January 25, 2012
This person was "hung up on" after repeatedly warned to stop dropping F bombs when her attempt to threaten & bully us to accept her own shopping malfuncations to the financial detriment of our firm.
If she didn't want it, why did she add it?
If she didn't want it and accidently added it, why did she then also pay for it? Why did she click "I agree to the terms & conditions?"
All questions we don't have the answer to.