Complaint Review: Infant Auto Parts

On March 1st, 2019 I ordered a used transmission for my 89 Dodge Cummins W250 truck from Infant Auto Parts, 304 S. Jones #3786, Las Vegas, NV 89107.  Sales@infantautoparts.com , infantautoparts5@gmail.com, infantauto7@gmail.com, 888-463-6464, 302-608-0971.

My original contact with Infant Auto Parts was through an internet search for a used transmission.  I got a reply back from Lisa, infantautoparts5@gmail.com.  She informed me that they had a transmission available to fit my truck.  She asked that I supply a VIN so that they could verify fit.  I complied.  After assuring me that it would fit, she informed me that it had 68k miles a 2yr warranty and that the $850 sale price included shipping.

I informed Lisa that I would need to have the transmission shipped to my mechanic and that I would send her that information and that my son, Jason, would be paying for it with his credit card. She said, "perfect".

I gave my son all the information about the puchase and Lisa's contact information.  He contated her and supplied his credit card information.   After that exchange I contacted Lisa back to get a tracking number.  She explained to me that the transmission was being shipped from Texas and that it would be 5-7 working days before I recieved it. 

She assured me there would be a tracking number as soon as the yard in Texas shipped the transmission.  She said, "Since it is already late in the afternoon on Friday, I shouldn't see a tracking number until Tues or Wed".  I asked why it should take so long, she said that the tranmission has to be inspected before it is shipped to qualify for the 2yr warranty.  That sounded right.

Come Thursday I still had not recieved a tracking number.  I called Lisa back, she said that the transmission they had in Texas had a problem and could not be warranted, they had found another one that only had 30k on it and that they would be willing to give me a 3yrs warranty for my trouble.  I expressed by appreciation for the additional warranty but that time was really of the essence, since I was stranded in Las Vegas. 

I waited a few days and still no tracking number.  I called back and was informed that there had been a major snow storm  in Massachusettes, where the transmission was coming from but she expected it to be shipped the next day'..  The next day, no tracking number. 

I called back and got 'Charles'.  Charles asked me to wait a minute while he checked, he came back and asked, "is this in reference to an engine?"  "No"I said, it is in reference to a transmission for an 89 Dodge truck!"  He said, "let me check a little further and get back to you".  He never did call me back. 

The next day I called him back, he apolagized for not getting back to me and said he would check right away and call me back.  I pressed him for how long this would take and he said, "give me an hour".  I checked the time, it was 11:30AM, 12:30 no call, 1:30 no call, I called him back, I recognized his voice and asked "Charles is that you?"  he said, "Yes" and I told him who I was, he said, " Yes, one minute and I will be right with you"  he put me on hold and he never did come back on the line.  That was the last time I ever got through on the phone to a person.  I would get, "all agents are busy helping  other customers".   I did get through on the 302 number and left a voice mail but  never recieved any response.

I contacted my son to see if he had recieved any additional information.  He had received a charge on his credit card of $600 from an Timm Auto Parts in St. Paul, MN.  I contacted Timm and talked to Arron, he informed that he had received and order for a engine from Infant Auto Parts that was charged to my sons account.  He supplied me the 302 number that he had for Infant.  He said he was a third party to this issue and could not do anything else to help me.