Complaint Review: Infiniti of Charlotte Finance Department

My mother in law purchased a certified preowned QX80 from Infiniti of Charlotte. A warranty comes with the car but she purchased some extras such as an extended warranty. Mind you she knows nothing about cars. I looked over her paperwork and did some research. On reddit the extended warranty she purchased for $3000 only costs the dealership $1000. They took advantage and made a 200% profit on this lady. She also purchased a road hazard for tires and wheel damage. The reddit cost is $495 but she was charged $1295.00. Well over a 100 percent profit. Also they put protection on the vehicle called Permaplate for $795 but that only costs the dealership $395.00. They told her it was already on the car. Also another add on was something called phantom for $149.00 which did not have a dealer cost to it. Be wary when getting your prices on aftermarket products as they are marked up tremendously. They are also holding points on the rate which means they make a lot more on the interest you pay. I would find your own financing through a credit union (founders or sharonview federal credit union) Please check out the reddit post for even more information. There is also a $695 addendum on the car for a bunch of items not asked for and they are making $200 markup on that too. This in addition to the $695 documentation fee should make anyone’s blood boil. A fair profit is reasonable but even the cost for total loss insurance is much much higher than its cost. Infiniti of Charlotte should do the right thing and be transparent with its customers instead of taking them for a ride in more ways than one. Do your research fellow customers.