Infinity Incentive Group IIG Cruise offer is Fraud/Scam for more money Lake Havasu City Arizona
I received an offer for a 7 day cruise from a timeshare presentation I attended. I read the fine print, followed all the instructions and time frames that were laid out. Clearly this company looks for every opportunity to void the offers to customers.
My offer was for an upper/lower berth room. I am currently trying to redeem the certificate for that room, which they offered me but have since found out that the room is not available. In order for me to set foot on the boat and redeem my certificate I have to pay an "upgrade fee" for an inside state room or better at a cost of $850+ PLUS the balance of taxes and fees owed on top of the $100 required deposit.
Carnival is offering directly to customers online the same deal for the same price so it is actually more expensive to redeem you trip with IIG than it is to book directly with the cruise line. This organization is dishonest and does not follow their own rules. An ethical organization would provide AT A MINIMUM any available room for no upgrade fee to at least get their customer on the ship. Clearly I am not dealing with an ethical organization.
I am currently dealing with the customer service rep and am being told that my account is now on hold because I didn't respond immediately and provide my CREDIT CARD INFO AND PAYMENT for the "upgraded" room.
I expect Infinity Incentive Group to fulfill their obligation. I am going to post on all social media avenues to spread the word about this organization until they fulfill the terms of the offer they presented, or better it. I am also going to the Better Business Bureau.
Buyer be ware.
1 Updates & Rebuttals
Alex
Lake Havasu City,Arizona,
Response to Ms. Wendt
#2UPDATE Employee
Mon, November 04, 2013
Ms. Wendt,
Our promotional offers, just like any promotional offer, comes with restrictions and guidelines that must be followed in order to take advantage of the offer. They do not work for everyone and participation is completely voluntary. Also, any deposits are always refundable in full should our customer wish to discontinue participation in the program.
We are not trying to mislead or misrepresent anything in any way and that is why we provide each customer with the complete Terms and Conditions of the offer at multiple touch points. Specific to your situation, your travel request entailed going out of an upgraded port of departure, which is clearly defined in the Terms and Conditions of your offer. We tried several times to communicate and work with you but you refused to change your requested port to a non-upgraded port, so, as a courtesy, we acknowledged your request and provided you with a quote. That quote is better than what you could have gotten on your own. We realize that you state otherwise, but we have researched the same cruise as a consumer, and did not find the cost that you describe - it was more than what we had sent over to you.
We regret that we have been unable to assist you and feel it best to sever our business relationship at this time. We will be expediting your refund to you.
Sincerely,
Alex Carrington
Customer Relations Manager